Cs Oti Mx
Job Location:
Mexico City - Mexico
Monthly Salary:
Posted on:
Vacancies:
Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .
As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
Customer Service OperationsJob Category:
Business Enablement/SupportAll Job Posting Locations:
Mexico City MexicoJob Description:
DePuy Synthes is recruiting for aCS OTI (MX)locatedin Mexico City Ciudad de Mexico.
The CS OTI (MX) role is a key contributor within the Deliver oUSSupply Chain organization supporting theendtoendOrdertoInvoice(OTI) processfor DePuy Synthes customers. This position ensuresaccurateorder managementtimelyfulfillment andhighqualitycustomer experience by partnering closely with Supply Chain Logistics Finance and Commercial teams. The role plays an important part in enabling reliable product delivery that supports patient care and business continuity while driving operational efficiency and compliance across the OTIcycle .
Key Responsibilities
Manage theendtoendOrdertoInvoice(OTI)process including order entry validation fulfillment coordination billing and issue resolution.
Serve as a primary point of contact for internal and external customersregardingorder status delivery timelines and invoice inquiries.
Coordinate with Supply Chain Logistics and Distribution teams to ensureontimeandaccuratedelivery of products.
Monitor and resolve order delivery and invoice discrepanciesin accordance withestablished policies and service level expectations.
Ensure compliance with company policies quality standards and applicable regulatory requirements throughout the OTI process.
Maintainaccuratedocumentation and system records related to customer orders shipments and invoices.
Identifyopportunities for continuous improvement in customer service order accuracy and process efficiency and support implementation of enhancements.
Collaborate withcrossfunctionalpartners to support business priorities service recovery and customer satisfaction initiatives.
Qualifications
Education
Bachelors degree in Business Administration Supply Chain Logistics Finance ora relatedfield (required).
Additionalcoursework or certification in Supply Chain Customer Service or Operations (preferred).
Experience and Skills
Required:
24 years of relevant experiencein customer service order management supply chain orordertocash/OTI operations.
Experience working with ERP or order management systems (e.g. SAP or similar).
Strong attention to detail with the ability to manage multiple priorities in afastpacedenvironment.
Proven ability to resolve customer issues and discrepancies using structuredproblemsolvingskills.
Preferred:
Experience supporting medicaldevice healthcare or regulated industry supply chains.
Knowledge ofOrdertoInvoiceorOrdertoCashprocesses in a shared services or regional delivery model.
Familiarity with continuous improvement methodologies (Lean Six Sigma or similar).
Experience working in a global or regional operations environment.
Effective communication and collaboration skills acrosscrossfunctionalteams.
Other:
Languages:Spanish (required); English (intermediate to advancedproficiencypreferred).
Travel:Limited;primarily local or regional as business needs require.
Certifications:Supply Chain or Customer Service certifications are a plus but not.
For more information on how we support the whole health of our employees throughout their wellnesscareerand life journey please visit.
Johnson & Johnson announced plans to separate ourOrthopaedicsbusiness toestablisha standaloneorthopaedicscompanyoperatingas DePuy Synthes. The process of the planned separation isanticipatedto be completed within 18 to24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be regulatory approvals and other customary conditions and approvals. Should you accept this position it isanticipatedthat following conclusion of the transaction you would be an employee of DePuySynthesand your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes atan appropriate timeand subject to any necessary consultation processes.
Johnson & Johnsonisan Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federalstateor local law. We actively seek qualified candidates who areprotectedveterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnsoniscommitted to providing an interview process that isinclusive ofour applicants needs. If you are an individual with a disability and would like to requestan accommodation external applicants please contact us via internal employees contactAskGSto be directed to your accommodation resource.
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Required Skills:
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About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
