Complaints Analyst Technician Senior Orthopaedics

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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About MedTech

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at Orthopaedics

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics Ready to join a team thats reimagining how we heal Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports extremities and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals. Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

We are searching for the best talent for COMPLAINTS ANALYST TECHNICIAN SENIOR ( Fixed Term 12 Months ) Orthopaedics

Purpose: Principal responsible of product analysis according to Customer Quality Process.

You will be responsible for:

• In accordance with all applicable federal state and local laws/regulations and Corporate Johnson & Johnson procedures and guidelines this position:

• Responsible of customer complaint root cause investigation.

• Understand basic principles theories concepts and techniques related to customer complaints.

• Responsible for coordinating meetings to report potentially related failures to manufacturing implement corrective and preventive actions consult with personnel from other departments such as the Production and Manufacturing (PET) team to discuss and solve problems.

• Ensure compliance with policies and procedures of the companys Quality System as well as applicable external requirements and standards including FDA ISO 13485 CMDCAS PMDA and other global regulatory agencies Environmental Health and Safety practices and other medical devices standards for Johnson & Johnson.

• Responsible of ensuring staff and companys compliance with federal state and local Environmental Health and Safety regulations policies and procedures.

• Product analysis of other departments if needed.

• Responsible for tracking receiving and shipping of the products o
  Responsible for communicating business related issues or opportunities to next management

• level o Responsible for following all Company guidelines related to Health Safety and Environmental practices as applicable.

• o For those who supervise or manage a staff responsible for ensuring that subordinates follow all Company guidelines related to Health Safety and Environmental practices and that all resources needed to do so are available and in good condition if applicable

• Responsible for ensuring personal and Company compliance with all Federal State local and Company regulations policies and procedures o Performs other duties assigned as needed .

Qualifications / Requirements:

Ability to develop and maintain solid and interdependent relations with specific groups in and outside the organization.
Ability to influence and work with multifunctional teams within the organization.
Experience in change and management of new processes.
Solid organizational skills oriented to details and multiple activities.
Experience in medical field preferably.
Knowledge in quality principles procedures and practices.

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