Collision Supervisor Sales & Service

Job Description

The Collision Supervisor is responsible for leading execution of the collision business for CCA Mexico with primary emphasis on collision center performance KPI discipline repair cycle time reduction and operational consistency across the network. This role is designed to support a business where collision is a strategic growth pillar backed by a broad service and collision footprint in Mexico including 139 collision centers and a strong insurer-linked model with more than 90% insurer coverage.

The role will drive performance improvement across collision centers by reinforcing current priorities such as specialized appraiser training body shop performance improvement new KPI dashboard adoption repair time reduction and stronger commercial execution in collaboration with internal teams dealers and business partners.

• Lead the performance management of assigned collision operations and support the execution of CCA Mexicos collision strategy across the dealer and collision center network.

• Monitor and improve key collision KPIs including repair cycle time cost throughput and related body shop efficiency indicators ensuring disciplined follow-up and action plans with the network.

• Drive operational excellence in collision centers by identifying gaps standardizing practices and reinforcing compliance with collision operating rules and guidelines.

• Partner with dealers and collision centers to improve inventory readiness parts availability and penetration of collision product lines to support business growth and service execution.

• Support the implementation and follow-up of specialized training and certification initiatives for appraisers and collision-related personnel to improve estimating quality repair accuracy and customer experience.

• Work cross-functionally with Commercial Supply Chain Field Operations and related teams to improve collision performance accelerate issue resolution and support sustainable business growth.

• Contribute to the execution of insurer-related initiatives and value-driven agreements that strengthen GMs competitive position in the collision business.

• Analyze dealer collision center and market performance trends to identify improvement opportunities define priorities and recommend actions that increase sales efficiency and retention.

• Reinforce initiatives tied to collision kits safety stock and related processes that help improve repair readiness and response to market demand.

• Prepare clear business updates performance reviews and action-oriented recommendations for leadership using data to support decisions and track execution progress.

• Bachelors degree in Business Engineering Automotive Operations or a related field.

• Solid experience in aftersales collision operations dealer network management body shop performance or related commercial / field operations roles.

• Strong understanding of collision center workflows repair process fundamentals estimating/appraisal logic and dealer operational dynamics.

• Demonstrated ability to manage KPIs analyze performance data and convert insights into concrete improvement actions.

• Strong business and commercial acumen with the ability to balance customer experience operational efficiency and growth objectives.

• Strong communication and influencing skills with the ability to work effectively across dealers internal functions and leadership teams.

• High level of ownership follow-up discipline and execution in a fast-moving business environment.

• Advanced Spanish and professional English communication skills preferred.

• Experience working with dealer networks collision centers insurers or wholesale / parts-related collision initiatives.

• Experience leading performance improvement initiatives involving cycle time productivity service quality or profitability.

• Familiarity with dashboards reporting tools and structured performance review routines.

• Experience in GM automotive retail OEM field operations or collision-related commercial programs is a plus.

• Improvement in collision center KPI performance.

• Reduction in average repair cycle time.

• Higher operational consistency and compliance across assigned collision centers.

• Stronger adoption of training process discipline and KPI routines.

• Growth in collision business performance and dealer execution.

• Effective collaboration with internal stakeholders to solve operational issues and unlock business opportunities.

This role helps strengthen a business that has been identified as a priority for acceleration within CCA Mexico where collision represents a meaningful business contribution and where improving dealer inventory readiness body shop performance and operational execution are key levers for growth.

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About GM

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Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

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