Collections Analyst

About Carrier

Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating innovations that bring comfort safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control air quality and transportation we improve lives empower critical industries and ensure the safe transport of food life-saving medicines and more. Since inventing modern air conditioning in 1902 we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class inclusive workforce that puts the customer at the center of everything we do. For more information visit or follow Carrier on social media at @Carrier.

About the Role

We are seeking a Collections Analyst to support our Order-to-Cash organization by managing and recovering accounts receivable in a timely this role you will be responsible for reducing past-due balances resolving billing disputes and maintaining positive customer relationships to support the companys cash flow and working capital objectives. This is an excellent opportunity for a results-driven professional who enjoys problem-solving customer interaction and financial analysis within a dynamic environment.

Key Responsibilities

As a Collections Analyst youll be responsible for:

• Following up on overdue invoices and payment commitments to ensure timely collection.

• Contacting customers via phone and email to manage collection activities and resolve payment issues.

• Analyzing Aging Reports and identifying delinquency risks and collection priorities.

• Investigating and resolving disputes related to billing purchase orders pricing discrepancies and credit memos.

• Partnering with Sales Customer Service Billing and Finance teams to remove barriers impacting customer payments.

• Maintaining accurate and up-to-date documentation of customer accounts collection activities and payment commitments.

• Preparing portfolio reports cash collection forecasts and collection performance metrics.

• Escalating high-risk accounts critical customers and cases requiring legal placement or third-party collection agencies.

• Supporting continuous improvement initiatives automation projects and data analysis efforts to optimize cash recovery processes.

Requirements

We are looking for people who are analytical customer-focused detail-oriented and results-driven. If this is you get in touch.

As a minimum you must have:

• Bachelors degree in Finance Accounting Business Administration or a related field.

• 2 to 5 years of experience in Accounts Receivable Collections or Credit & Collections.

• Knowledge of Accounts Receivable and collection management processes.

• Basic financial analysis skills.

• Experience working with ERP systems such as SAP Oracle or similar platforms.

• Advanced Microsoft Excel and data analysis skills.

• Strong communication negotiation and relationship management abilities.

• Excellent problem-solving skills with a focus on achieving results.

• Strong attention to detail and follow-through.

• Intermediate to advanced English proficiency.

Although Not Necessary It Would Be Nice If You Have:

• Experience working in a global or shared services environment.

• Knowledge of cash forecasting and working capital management.

• Experience with automation reporting tools or continuous improvement initiatives within Order-to-Cash processes.

Benefits

We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees health security and success.

If you require a reasonable accommodation to complete the application process participate in an interview or otherwise engage in the hiring process please contact us at We will make every effort to meet your needs in accordance with applicable laws.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.

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