Collection Analyst

Description -

Job Summary
This role is responsible for analyzing customers financial condition using credit scores to determine credit limits and risk ratings while also analyzing fraud detection outputs and advising on investigations. The role engages with credit card companies for chargeback management and participates in negotiations for initial payments facilitating purchases beyond credit limits. The role conducts delinquency analysis resolves payment disputes identifies non-payment trends and contributes to projects through research and data analysis supporting priority initiatives and maintaining stakeholder relationships.

Responsibilities
Analyzes customers financial condition based on credit scores to determine credit limit and risk rating.
Analyzes outputs from fraud detection systems and advises on potential investigations.
Engages with credit card companies to manage credit chargebacks efficiently.
Participates in negotiations on initial payments with customers and organizations sales personnel facilitating purchases beyond credit limits.
Conducts analysis and research into delinquencies in customers receivables accounts determining appropriate communication methods for facilitating payments.
Resolves disputes concerning customer payments on overdue accounts skillfully negotiating and ensuring timely payments.
Identifies non-payment trends and collaborates with internal partners to resolve issues.
Applies foundational principles and contributes proactively to projects through research and data analysis support providing regular updates on accomplishments and impediments.
Supports priority projects with direction maintaining relationships with internal stakeholders and sharing information via standardized reports.

Education & Experience Recommended
Four-year Degree in Business Administration Economics Finance or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 0-2 years of work experience preferably in collection credit banking or a related field.

Preferred Certifications
Certified Accounts Payable Professional (CAPP)
Certified Professional in Credit and Collections (CPCC)

Knowledge & Skills
Accounting
Auditing
Credit Analysis
Credit Risk
Credit Risk Management
Data Analysis
Due Diligence
Economics
Finance
Financial Analysis
Financial Services
Financial Statements
Loans
Marketing
Portfolio Management
Risk Analysis
Risk Appetite
Risk Management
SQL (Programming Language)
Underwriting

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts own work and acts as a team member by providing information analysis and recommendations in support of team efforts.

Complexity
Learns to apply basic theories and concepts to work tasks.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal