Client Service Expert CDMX

At Swarovski youdontjust join a brand - you help reinvent one of the most iconic names in fashion and design. Here bold ideas matter creativity drives change collaboration is valued and your work shapes how the world experiences brilliance. Ifyoureready to push boundaries grow your skills and leave your mark where innovation meets timeless elegancewereready for you.

About the Job

The Client Services Specialistis responsible forsupporting the management of business operations across channels and supporting the whole organization across teams so that business and customer serviceobjectivescan be met within México.

First level support (1-to-1) for all administrative queries for all sales channels (SR IR MOB/MUB) e.g. queries relating to systems (SRP EPOS etc.) resetting passwords missing/damaged parcels and POS product availability credit and stock returns C&C or C&R orders and invoices etc.

Manage orders (input/approve in SAP backorders invoicing credit/debit notes EDI order processing etc.) for all products including samples and VM materials in compliance with importation and examination policies and track deliveries for IR MOB and MUB Accounts as well as additional special processes required by Key Accounts and order support for e.g. Dealer Days

(Note: SR covered by Allocators online covered byECommteam)

Support and coordinate IR MOB/MUB stock recall/returns from securing initialauthorisationand receipt of product through to input and approval in SAP.

Responsible for coordinating and administering all IR MOB/MUB contractse.g.issuing initial contract and ongoing maintenance including update and re-issue as well as reporting on compliance & contract breaches. Will further support with required inputin toDiscount Review and Cash-back-bonus/Rebate processes

Responsible formasterdata completeness and correctness (POP Customer Consumer Prices)

Support Repair Warehousing Custom Logistics services until handover to SCM

Support in generating reports until handover to Controlling as well as ad-hoc reports necessary

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895 we design manufacture and sellthe worlds finest crystals gemstones Swarovski Created Diamonds zirconia jewelry accessories and home décor.

Sustainability and responsibility are at the heart of our brand from circular innovation to diversity inclusion and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair inclusive recruitment and to building a workplace where everyone feels they truly belong.