Client Programs Lead

Remote Full-Time Eastern Time (ET) Hours

Apply here: the Role
Were looking for a Client Programs Lead who can take ownership of complex client initiatives from planning through completion. Youll bring structure to multiple moving pieces keep stakeholders aligned and help ensure our clients receive a consistent high-quality experience.
This role is ideal for someone who enjoys working at the intersection of people technology projects and process. You should be comfortable in an environment where priorities move quickly systems evolve and there isnt always a predefined playbook.
Were particularly interested in candidates who have worked in startups AI SaaS technology digital services or other high-growth environments.
What Youll Own

• Lead client programs and initiatives from kickoff through completion.
• Establish timelines milestones responsibilities and follow-up plans.
• Keep clients and internal stakeholders aligned on priorities and expectations.
• Track deliverables and identify potential delays or dependencies.
• Turn broad client objectives into organized actionable plans.
• Coordinate contributors across different functions and ensure accountability.
• Facilitate regular project updates and communicate important changes.
• Spot inefficiencies within existing workflows and propose better ways of working.
• Maintain clear documentation around program decisions requirements and progress.
• Help leadership understand program health risks and opportunities.
• Support the rollout of new tools processes and initiatives as the company grows.

What Were Looking For

• 3 years of experience in program management project management client delivery implementation or a related field.
• Experience managing multiple initiatives or stakeholders at the same time.
• Strong understanding of digital tools and cloud-based work environments.
• Experience in a startup SaaS AI technology or rapidly scaling company is a strong advantage.
• Excellent organizational and prioritization skills.
• Strong written communication and the ability to communicate clearly with different audiences.
• Comfortable turning unclear requirements into structured next steps.
• Strong judgment and the ability to make decisions without constant supervision.
• Naturally proactive and comfortable taking ownership.
• Strong attention to detail without losing sight of the bigger picture.

The Right Person
Youre someone who sees a messy project and immediately starts figuring out what needs to happen who needs to be involved and how to get it moving.
You dont need a perfectly defined process to be effective. You can create structure where there isnt one learn new technology quickly and keep momentum even when priorities change.

Apply here: