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Client Business Intelligence Analyst II

Teleperformance


Job Location:

Benito Juárez - Mexico

Monthly Salary: Not provided by the employer
Posted: 13 September 2026 (2 days ago)
Application Deadline: 11 December 2026
Vacancies: 1 Vacancy

Job Summary

Description

OPORTUNIDAD DE CRECIMIENTO

Business Intelligence Analyst II

Site: One Tower

Modalidad: B&M

Horario Rotativo: Lunes a Domingo de 05 a 19 hrs

Aplicar antes del: Viernes 28 de Agosto 2026

Job Summary

The Business Intelligence Analyst is a key resource with greater technical expertise and business knowledge. Their main role is to solve complex and critical operational problems by developing and using SQL and Power BI. Although they do not necessarily lead a team formally they work closely with the BI Assistant Manager on strategic and high-impact initiatives and act as a technical mentor to strengthen the capabilities of the Analyst I team.

Key Responsibilities and Accountabilities

Propose develop and implement automated solutions using Microsoft SQL and Power BI.

Provide technical expertise and advanced knowledge in business intelligence.

Collaborate with business stakeholders to understand and address their needs.

Maintain regular communication and deliver consistent updates to clients regarding progress and results.

May coordinate a team to analyze and interpret information requests to achieve departmental objectives depending on the assignment.

Serve as the subject matter expert for resolving escalations and providing advanced solutions.

Manage and identify potential risks in client requirements ensuring client satisfaction.

Act as a strategic consultant for the Business Intelligence Department and internal/external clients.

Translate business requirements into specifications for data warehouse and data mart design and configuration.

Coordinate maintenance and updates of BI tools databases dashboards and processes.

Facilitate the discovery process and generate technical documents.

Provide support in functionality proposals and best practices.

Create data models and analyze requirements.

Build data visualizations that add value to the end user.

Manage and track accordingly to methodology and institutional platforms.

Perform duties with moderate to low supervision.

Collaborate with various department managers and executive teams to build daily weekly reports and dashboards as per their specific needs.

Ensure compliance with Standard Operation Procedures of the Business Intelligence Department.

Decisions Expected

Allocate tasks and manage project timelines to ensure team objectives are met.

Determine the appropriate automated solutions using Microsoft SQL and Power BI based on client requirements.

Identify and mitigate potential risks in client requirements to ensure satisfaction and project success.

Approve data models and visualizations that meet client needs and add value.

Coordinate the maintenance and updates of BI tools databases dashboards and processes.

Ensure compliance with Standard Operation Procedures of the Business Intelligence Department.

Manage data configuration and implement change controls for client projects.

Oversee the synthesis of business intelligence data to support actionable insights.

Main Job Requirements

Bachelors degree in computer science Software Engineering Data Science or related field.

Preferred: Experience in coordinating and leading other teams.

3 - 5 years of experience in a BI position.

English Proficiency for effective communication (At least B2).

Required Skills

General Business Intelligence knowledge.

Mastery of Power BI platform administration.

Data Engineering with Power BI.

Strong knowledge of DAX (Data Analysis Expressions).

Proficiency in MS SQL Server: database management tables indexes stored procedures functions and efficient queries.

Teamwork with project management and Scrum methodology.

Knowledge of data transformation with SQL and SSIS (SQL Server Integration Services).

Ability to write and manage scripts using C#.

Cozyroc for SSIS (Desirable)

Competencies Leading others

Smart and decisive with data: Identifies captures and shares meaningful internal data on team topics with purpose and desired outcomes.

Empathy EI and resilience: Understands self and others and is able to leverage strengths and fill gaps both personal and on the team.

Agile and adaptable: Open and reactive to changes thinks about solutions to support changes with the team.

A global thinker: Leads functions workstream for 12-month vision.

Innovative and Creative: Develops specific action plans for the delivery of identified functional best practices.

Purposeful and Impactful: Acts with team future as context

A True Partner: Leads internally and within the team with integrity honesty and partnership.

An authentic and connected leader: Listens to and considers the opinions and ideas of internal stakeholders when considering the future of the team.

An infinite learner: Has an unquenchable thirst for knowledge beyond the scope of current team business

Plus

Digitally smart: Manages team digital solutions.

Synapse (Azure)

Ability to interpret application APIs for the creation of ETLs (Extract Transform Load processes).

Python

IMPORTANT:

  • You must have at least 6 months of tenure in your current position to apply and you must not have received any administrative sanctions within the last 90 days. This applies to administrative positions.
  • Please ask your manager to send a feedback letter to
  • Only applications submitted through HCM will be considered. Please make sure to apply for the position and attach your résumé.

At TP Méxicoconsistent with our diversity and inclusion policy we guarantee that our Talent Attraction process isfree of discriminationbased on conditions such as biological sex sexual orientation gender identity and expression ethnic origin nationality age civil status social condition health status religious beliefs political doctrine disability or any other protected by law will not be an adverse reason to advance your career with us and if you decide to share this information it will be treated confidentially.

At TPwe celebrate and value diversity




Required Experience:

IC


About Company

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Teleperformance offers you a global network of talents, competencies, and assets. We can improve your customer experiences by making each interaction simpler, faster, better, safer, more cost-effective.

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