Ciudad de México | Distribution Manager

EXPEDITORS CORE COMPETENCIES

Exceptional Customer Service

Exceeds customer expectations by anticipating understanding and meeting needs. Is proactive and when issues arise is timely and resolute in solving problems including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and consistently strives to improve customer satisfaction with customers. 

        This skill expectation applies both externally (customers service providers) and internally (other Expeditors offices/employees).

Job Execution

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations. 

Reliability

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized manages own time effectively and can prioritize.          

Collaboration

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing without request to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication

Effectively listens to others and communicates (verbal and written) in a professional manner both internally and externally. Provides relevant and timely information to co-workers customers and service providers.  Answers phone calls and responds to voicemails emails and other communication according to Expeditors standards.

Culture

Exhibits and promotes the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.  

Personal Growth and Development

Participates in training within the companys guidelines completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self including participating in a development plan as appropriate.

MANAGER PRODUCT/SERVICE SKILL

Employee Development (Manager All)

Properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely accurate and honest. Conducts regular one-one-ones and an annual review for employees. Has development plans in place for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training yearly and that required training is completed timely. Fosters a climate of compliance within the team including to company culture internal policies and government regulations. Promotes employee engagement and team vision commitment and trust. Develops a #2.

Financial Excellence (Manager Branch Product)

Has a command of the P&L resulting in meeting revenue growth expectations and control of expenses. This includes monitoring department financial performance (revenue to expense expense per shipment etc.) analyzing customer profitability and controlling expenses.  Reviews accounts receivable to manage cash flow and to ensure customers are paying within terms. Analyzes billing activity and intercompany accounting.

Business Development (Manager Branch Product)

Actively grows the products business and builds customer relationships through involvement in sales and retention programs. Maintains a healthy mix of current customers and manages pipeline of new accounts.  Responds to requests for proposal quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Actively participates in the transition of new business and acts as a subject matter expert for the product and the industry.

Operational Excellence (Manager Branch Product)

Monitors and improves product District Excellence and Global Business Operations metrics. Maps and understands department process flow while constantly looking for areas to improve efficiency offer customers better cycle times and service and control costs. Effectively manages capacity and productivity of department and team members. Successfully executes a department Tactical Business Plan providing regular updates to team and branch leadership.

Business Development (Manager Branch Service)

Contributes to the growth of the Districts business by supporting the pursuit transition retention and growth of customers and by improving the customer experience. Acts as the subject matter expert for the managers scope of responsibility and provides solutions and technical assistance to customers (both internal and external).

Financial Excellence (Manager Branch Service)

Protects the financial health of the company by monitoring department expenses and staying within budget. Positively impacts revenue by supporting district growth and expense control goals.

Operational Excellence (Manager Branch Service)

Monitors and improves District Excellence and Global Business Operations metrics tied directly to their service. Maps and understands department process flow while constantly looking for areas to improve efficiency and customer service (internal and external).  Effectively manages capacity and productivity of department and team members. Successfully executes a department Tactical Business Plan providing regular updates to team and branch leadership.

People:

• Train motivate challenge and mentor other employees.
• Conduct annual reviews for employee retention program against company and job expectations.
• Create personal development plan with each employee. Set up plan training and follow-up.
• Identify develop and mentor your No. 2
• Ensure all staff and positions have job descriptions clear expectations and are working with structured development plans.
• Ensure new hires go through the new hire development map within the first 6 months.
• Conduct regular interviews with potential new personnel.
• Review department goals and business plan periodically with staff to ensure buy-in and accountability.

Operations:

• Use the EDMS system at full.
• Oversee and ensure compliance with Expeditors Operational Process Standards
• Day to day supervision to ensure compliance with local regulations.

Customer:

• Makes introductory contact with new accounts and maintain effective relationships with existing accounts.
• Addresses the more complex and non-routine customer issues and requests.
• Coordinates new accounts gathering all necessary information and assigning accounts to Customer Service Representatives (CSRs).
• Audits all new account and follows up on responsibilities of the CSRs to ensure that customer needs have been met.

Finance:

• Follow up the customs guarantee for various operations.
• Follow AR report review delegate chase.
• Ensure every account has a credit limit and check for credit extension when needed.
• Department P&L review identify plan.

Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all

• employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

• Proactively promote the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.

Systems:

• Develops procedures to ensure the efficient operation and utilization of office equipment.
• Determines and recommends enhancements for computer systems/telephone equipment to meet cost and service goals.
• Be involved and suggest system/process improvements.

Qualifications :

Knowledge:

• Knowledge of customer relationship management software programs.
• Inventory management budgeting and accounting knowledge is required.
• Expeditors company policies and procedures knowledge.
• A good understanding of Expeditors products services and systems.
• Strong market and competition knowledge.

Skills:

• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
• Good Microsoft Office skills (Excel Word etc.).
• Requires direct warehouse-related experience in customer service with management skills such as planning supervising controlling organizing and staffing. Communication skills are necessary to establish effective working relationships.

Behaviours:

• Emotional resilience.
• Self-reflecting and open to feedback.
• Initiative and ability to work in autonomy.
• Role model of integrity and pride for all employees.
• Proven leadership attitude and background.

Additional Information :

Expeditors ofrece excelentes beneficios

• Sueldo competitivo
• Prestaciones superiores a la ley
• Seguro de vida
• Seguro de gastos médicos mayores
• Plan de compra de acciones para empleados
• Programa de Capacitación y Desarrollo de Personal
• Ubicación del puesto dentro del AICM / AIFA (Aduana)

Expeditors offers excellent benefits

• Competitive salary
• Features above the law
• Life insurance
• Insurance of major medical expenses
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time