Change Order and Pricing Analyst

In this role your responsibilities will be:

Change Orders

Perform initial review of incoming Change Requests to determine process flow and how to handle change.

Recognize the type of change entered and determine the level of action and how to proceed with items before sending them to the factory for processing.

Work with internal stakeholders to determine and quote the cost and lead-time impact of the requested changes.

Communicate with Emerson Impact Partners to resolve issues notify them of the cost and lead-time impacts and provide guidance on how to proceed with their change request including how the fees will be assessed.

Verify that the appropriate department has made the appropriate changes and the updates have been documented in the FLEX portal to assign the request to the next department to ensure the correct flow of the procedure.

Follow up the process and status of the change within each department involved in the process.

Ensure new line has been entered correctly by the Impact partner to proceed with the changes

Manages the ticker-orders dashboard to ensure correct process flow of change requests.

Pricing

Update pricing and commissions in Oracle and FF2 as needed.

Investigate and resolve pricing errors and disputes.

Ensure orders have been entered correctly per quotes provided.

Cancel orders that were entered with incorrect pricing and let the Entry User know they need to re-enter it correctly.

Have the authority to contact corrective billing to resolve pricing adjustments.

Order Entry

Enter and commit the orders that Impact Partners have transmitted in Rep Hold: fix unit and old price tag currency deal and quantity errors remove obsolete codes enter no-charge orders configure and set actuators and valves change shipping information entering change and expedites fees.

Override and source the items from the correct prime ship as needed.

Adjust and update the correct price on orders to match the quote already provided.

Route emergency and service orders

Error Correction

Ensure communication between the Impact Partner and the production support error correction and DevOps teams so orders can be successfully transmitted from FF2 to Oracle.

Recognize the different errors and take action to correct and successfully transmit orders to the Oracle system using tools and knowledge of FF2 XML files and Oracle.

Continuous Improvement

Identify and initiate continuous improvement efforts

Who You Are

You are a proactive and resilient professional who thrives in dynamic environments and embraces challenges with confidence. You enjoy solving problems are naturally curious and can move forward effectively even when direction or information may not be fully defined. You are highly collaborative work well across multiple teams and stakeholders and maintain a positive attitude when faced with obstacles or setbacks. Your strong communication skills and customer-focused mindset enable you to build effective working relationships across the organization and with external partners.

For this role you will need:

Proficiency with Microsoft Office 365 applications.

Ability to quickly learn and utilize internal systems tools and business processes.

Strong teamwork and collaboration skills with the ability to work effectively across cross-functional and geographically dispersed teams.

Ability to follow structured processes while maintaining a high level of accuracy and attention to detail.

Foundational ability to learn and apply product knowledge.

Confidence in managing ambiguity and adapting to changing priorities.

English proficiency equivalent to a TOEIC score of 700 or higher.

Ability to interact effectively with a broad range of stakeholders including customers project management teams order management teams customer service representatives manufacturing sites support teams and global business partners.

Preferred Qualifications That Set You Apart:

Experience working in customer-facing operations order management supply chain sales support or project coordination environment.

Exposure to enterprise systems business applications or technical support platforms. Demonstrated ability to collaborate with multiple internal and external stakeholders to achieve business objectives.

Strong analytical and problem-solving capabilities with a continuous improvement mindset.

Proven ability to remain effective and make sound decisions in situations involving uncertainty or changing requirements.

Experience supporting cross-functional teams within a global organization.

Self-motivated results-oriented and driven to continuously learn and develop new skills.

Job Competencies

Manages Ambiguity

Collaborates

Manages Conflict

Decision Quality

Persuades

Our Offer To You:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture prioritizes work-life balance and offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

At Emerson we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our companys values and our responsibility to leave the world in a better place. Learn more about our Culture & Valuesand aboutDiversity Equity & Inclusion at Emerson.

Our training programs and initiatives focus on end-to-end development from onboarding through senior leadership. We provide a wide range of development opportunities including face-to-face and virtual training mentorship and coaching project management and on-the-job training.