CBS Credit To Cash Analyst

Location: Mexico City

As a Collections Analyst reporting directly to the Jr. Team Lead in Mexico City you will safeguard company assets and nurture essential B2B relationships by strategically managing the entire collections this high-impact role you will take ownership of complex commercial accounts resolve high-stakes payment escalations and protect organizational cash flow through meticulous financial reconciliation. Joining our dynamic finance organization you will collaborate cross-functionally with Sales and Customer Service teams to optimize Order-to-Cash processes and drive measurable business value across our US Export commercial business.

• Portfolio & Account Management: Proactively manage the collections lifecycle for aging customer portfolios negotiating enforceable promise-to-pay agreements and executing risk-mitigation actions when necessary.

• Financial Reconciliation: Execute sensitive reconciliation processes for US Export Business collections deductions and customer refunds to optimize cash flow and minimize financial liability.

• Cross-Functional Escalation: Partner closely with Sales and Customer Service teams to resolve critical collection bottlenecks payment term escalations and commercial discrepancies.

• Risk Assessment & Compliance: Investigate high-risk changes in customer business status (such as bankruptcy filings or ownership transfers) while maintaining absolute adherence to internal policies and back-office operations.

• Customer Dispute Resolution: Serve as a strategic point of contact for complex customer inquiries expertly de-escalating payment conflicts to protect brand loyalty and secure financial integrity.

• Bachelors degree in Business Administration Accounting Finance Economics or a related field

• 1 years of professional experience in collections accounting finance or a related commercial finance role

• Advanced proficiency in English (both written and verbal).

• Foundational understanding of Order-to-Cash (OTC) processes customer payment applications and general accounting principles

• Hands-on experience or working knowledge of SAP and Google Workspace tools

• Prior experience in a CPG FMCG or Shared Services environment

• Strong analytical capabilities to assess AR balances identify discrepancy root causes and execute effective collection strategies

• Excellent negotiation conflict-resolution and cross-functional communication skills