Branch Manager, Guadalajara

At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.

The opportunity:

As Flexport scales its operations in Mexico the GDL office has grown into both a regional operations hub and a critical talent base for our LATAM and cross-border functions and its still early. As Branch Manager you wont just run the office as it exists today; youll help build what it becomes. Youll own execution across ocean air trucking and customs brokerage while also serving as the offices overall local leader shaping how the team grows how work gets done and how the site scales as headcount and volume increase.

This is also a role for someone who wants to bring automation and AI-driven tooling into Mexican logistics operations not just manage the status quo. Flexport is investing heavily in automating manual ops workflows across LATAM and youll be the person on the ground translating that into real operational leverage for the GDL team reducing manual work speeding up execution and freeing the team to focus on the highest-value problems.

You know the carriers the airlines the trucking companies and the brokers and you have the relationships to prove it. Beyond operations youll be the person who makes the GDL office run from day-to-day site leadership to the administrative work that keeps a growing team functioning smoothly.

You will:

• Own Multimodal Operations: Lead execution across ocean air trucking and customs brokerage for the GDL office ensuring service levels compliance and efficiency across all modes.
• Leverage Local Market Relationships: Maintain and grow relationships with the biggest players in the Mexican logistics landscape ocean carriers airlines trucking companies and customs brokers to unlock better rates capacity and service reliability.
• Drive Customer Success: Ensure outstanding customer experience by maintaining service quality resolving issues and building long-term client relationships.
• Serve as the Local Site Leader: Act as the face of Flexport in Guadalajara representing the company with vendors landlords and partners and serving as the go-to leader for the office as a whole.
• Build and Scale the Office: Help shape the GDL offices growth from team structure to ways of working as headcount and volume increase.
• Champion Automation & AI: Identify manual repetitive work across Mexico operations and drive adoption of automation and AI-powered tooling to eliminate it working closely with Flexports global automation initiatives.
• Manage Office Administration: Own the administrative tasks required to run the office day-to-day from vendor coordination to office logistics.
• Drive Operational Excellence: Identify and resolve bottlenecks across modes working cross-functionally with global ops teams to maintain consistent service quality.

You should have:

• Leadership Experience: 7 years in a leadership role within freight forwarding logistics or supply chain management.
• Operational Expertise: Deep hands-on experience managing multimodal freight operations in Mexico ocean air trucking and customs brokerage with a clear understanding of how each mode works end-to-end.
• Market Relationships: Existing relationships with major ocean carriers airlines trucking companies and customs brokerage firms operating in Mexico.
• Automation Mindset: You default to asking how to automate before building a manual process and youre excited about using AI-driven tools to improve how operations run.
• Leadership Presence: Ability to act as a credible local leader representing Flexport with external partners and serving as an anchor for the office internally.
• Language: Bilingual in Spanish and English required.