Bilingual BPO Talent Pool – Multiple Support Opportunities

We are looking for talented bilingual candidates to join our talent pool for a variety of support roles with our U.S.-based clients. Depending on your experience English proficiency skills and the current needs of each client opportunities may be available in areas such as Lead Generalist Cold Calling Property Management Customer Service Clearance Specialist Administrative Support and General Operations.

The final position and responsibilities will be determined based on your professional background skill set English level and the requirements of the specific client.

Responsibilities May Include:

• Communicating professionally with customers clients property owners tenants internal teams and other stakeholders by phone email chat WhatsApp or other communication platforms.
• Providing professional customer service and support in English and Spanish.
• Making outbound cold calls lead follow-ups confirmations appointment setting and client outreach when required.
• Qualifying leads gathering information updating records and supporting sales or business development activities.
• Assisting with property management tasks including tenant communication maintenance coordination follow-ups documentation and general property administration.
• Reviewing verifying and processing information or documentation according to established company and client requirements.
• Supporting clearance validation compliance or case-related processes depending on the assigned role.
• Assisting with administrative tasks data entry documentation reports scheduling and file organization.
• Updating information in CRMs property management systems internal platforms spreadsheets and other software tools.
• Coordinating with team members clients customers vendors or other stakeholders to ensure timely and accurate follow-up.
• Handling inquiries resolving basic issues escalating concerns when necessary and maintaining accurate records.
• Following company processes client guidelines quality standards and confidentiality requirements.
• Maintaining a professional respectful organized and service-oriented communication style at all times.

Requirements:

• Bilingual proficiency in English and Spanish.
• Strong written and verbal communication skills in English.
• Previous experience in one or more of the following areas: customer service cold calling lead generation property management administrative support clearance/validation operations or general BPO support.
• Ability to work independently and manage multiple tasks effectively.
• Strong attention to detail and organizational skills.
• Comfortable using computers communication platforms CRMs spreadsheets and other software tools.
• Professional reliable adaptable and willing to learn.
• Ability to follow instructions procedures and client-specific guidelines.

Why Join Our Talent Pool

By joining our talent pool you may be considered for different opportunities with U.S.-based clients that match your experience skills and professional goals. As new positions become available we will evaluate your profile and connect you with opportunities that best fit your background.

Please note that since this position requires English proficiency your CV must be submitted in English. Candidates who provide an English CV will be prioritized.

Your experience may be a fit for one of several roleslet us help you find the right opportunity.