Associate, Industrial & Laboratory Systems Engineering

Location: Mexico City (Hybrid)

At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse talented people to join Alcon.

As an Associate Industrial & Laboratory Systems Engineering supporting the IT Core Connectivity team you will be primarily responsible for supporting the design and operation of IT and laboratory systems offering hands-on experience and skill development in systems engineering.

In this role a typical day will include:

• Act as a primary contact for infrastructure-related services ensuring alignment with internal standards and guidelines.
• Collaborate with various teams to maintain service quality security and compliance.
• Participate in service reviews continual improvement and change management sessions.
• Monitor operate troubleshoot and maintain the data center LAN WAN Voice & Video and Public Cloud infrastructure focusing on resiliency and security.
• Monitor network performance and security identifying and resolving issues in a timely manner.
• Monitoring network performance to determine if adjustments are required.
• Process ISP maintenance schedules and co-ordinate with ISP/Vendors for quick restoration of network
• Design implement and maintain computer networks including local area networks (LANs) wide area networks (WANs) wireless networks and Data Center connectivity.
• Work on Voice/Video issues.
• Basic Knowledge of Cloud Infrastructure and its troubleshooting.
• Install and configure network equipment such as routers switches firewalls and wireless access points.
• Protecting data software and hardware by coordinating planning and implementing in accordance with the Alcon Security and compliance environment.
• Conduct regular network audits to ensure compliance with security policies and regulations.
• Collaborate with other IT teams to integrate network systems with other components such as servers storage and applications.
• Develop and maintain network documentation including network diagrams configurations and procedures.
• Provide technical support and troubleshooting assistance to end-users and other IT staff.
• Troubleshooting diagnosing and resolving hardware software and other network issues.
• Stay current with industry trends and emerging technologies to recommend improvements and enhancements to the network infrastructure.
• Designing configuring and testing networking hardware and operating systems

WHAT YOULL BRING TO ALCON:

• Bachelors degree in Computer Science Telecommunications or IT
• 2-4 years of experience of monitoring troubleshooting network devices including WLAN LAN switching Routers SDWAN devices Voice /Video Cloud Operation.
• Ability to work rotating shifts.
• Ability to work at the Mexico City Alcon Network Operations Center
• Service Now experience handling tickets.
• Demonstrated experience working in ITIL environments.
• Advanced level of English
• Experience introubleshooting and resolvingincidents and major incidents.
• Experience in implementing changes and fulfilling IT Infrastructure requests.
• Mustbe able to work independently on complex technical issues.
• Ability to communicate and collaborate with end users and service providers.
• Must be able to solve problems in a structured and methodical way.
• Proficiencywith ServiceNow ITIL Cisco Juniper AWS Azure platforms
• Proven ability to work effectively and collaboratively in a complex matrix organization
• Service Now experience handling tickets and creating reporting
• Demonstrated ability to drive process improvements and standardization
• Experience working with Telecom providers and supplier support organizations.
• Proven experience as a Network Analyst or similar role.
• Experience working with some of the following: Cisco/Juniper products Network Management solutions Meraki ISE and Bluecat DDI
• Previous experience configuring troubleshooting LAN environments.
• Office Hours: - 10:30AM to 7:00PM

HOW YOU CAN THRIVE AT ALCON:

• Opportunity to join a growing early-stage organization built within a mature stable global company.
• Friendly working environment and a diverse and highly motivated team
• Individual career development plan and possible career growth within a newly created account
• Truly international environment and daily interactions with colleagues and stakeholders from all over the world
• Attractive benefits & compensation package
• Flexible hours and remote work possibilities (min 3 days per week office-based)

KINDLY SUBMIT YOUR RESUME IN ENGLISH

Alcon Careers

See your impact at is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital or veteran status disability or any other legally protected status.

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.

Find Jobs for Employees

Find Jobs for Contingent Worker

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital or veteran status disability or any other legally protected status.