Associate, Customer Support

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global

Every conversation is an opportunity to build trust and create confidence. At Global Payments as an Associate Customer Suport youll deliver the support that keeps customers connected to their accounts and payments helping them resolve issues quickly and continue with what matters most.

What youll own

- Deliver outstanding customer experiences by resolving payment and account inquiries with accuracy empathy and confidence.

- Own each interaction from first contact through resolution creating positive outcomes that strengthen customer trust and satisfaction.

- Build confidence in Global Payments products and services by providing clear guidance across multiple client programs and payment solutions.

- Make informed decisions by identifying customer needs applying established processes and escalating complex issues when needed to achieve the best outcome.

- Maintain accurate customer information that enables seamless service and protects the integrity of account records.

- Strengthen service quality by applying compliance requirements quality standards and client guidelines in every interaction.

- Grow your expertise across products systems and payment solutions to expand your impact and deliver greater value to customers.

- Contribute to a collaborative team environment by sharing knowledge and maintaining the high service standards that define Global Payments.

What you bring

- A high school diploma or equivalent.

- At least two years of phone based customer service experience.

- Strong communication skills with the ability to build trust and explain information clearly.

- Sound problem solving skills and the confidence to make decisions within established guidelines.

- The ability to manage multiple systems while maintaining accuracy and attention to detail.

- A customer first mindset with a commitment to delivering positive experiences.

- The ability to adapt quickly learn new products and thrive in a fast moving environment.

Its a bonus if you have

- Experience supporting customers in the payments or financial services industry.

- Experience using Global Payments systems.

- Experience working across multiple client programs or high volume contact center environments.

About the team

Youll join a collaborative team that values curiosity ownership and continuous learning. As you expand your knowledge across multiple clients products and payment solutions youll build valuable experience with a global leader thats shaping the future of commerce.

In this role youll create positive customer experiences by delivering accurate timely solutions across every interaction. Youll own each conversation from first contact to resolution build confidence in Global Payments services and strengthen customer loyalty through every outcome. Your work will help shape the future of commerce by making every payment experience simple secure and reliable.

Our perks - what well bring for you

We know its bigger than just your career. Its your life and your world. Thats why we offer global benefits and programs to support you at every stage. Heres a taste of what you can expect.

A competitive salary and benefits package that recognizes your contribution

Opportunities to grow your skills and build your career within a global business

Access to learning development and on-the-job experiences that expand your expertise

A supportive inclusive team environment where your ideas and input matter

Time to give back through community and charity initiatives

A global employee assistance programme to support your wellbeing

Recognition through a global platform that celebrates your achievements

What makes a Globalpayer

Globalpayers think like a client act like an owner and win as one team. Were curious and innovative always finding better ways to deliver impact. We empower each other to make decisions and its our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you Then you sound like a Globalpayer. Apply now to take your career global.

Diversity and EEO Statements

Global Payments is an organization that stands against racismintoleranceand injustice in all its forms one that respectshonorsand celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .