Asset & Configuration Management and Desktop Engineering Leader

The Asset & Configuration Management and Desktop Engineering Leader owns enterprise practices for accurate hardware software and configuration data while leading desktop engineering capabilities that build secure and sustain the end-user computing environment. This role is accountable for CMDB fidelity discovery lifecycle data quality endpoint standards and operational readiness across ServiceNow SCCM/MECM Intune and VDI.

JOB DUTIES:

Asset & Configuration Management

• Own the end-to-end Asset & Configuration Management operating model including standards governance lifecycle controls and continuous improvement aligned to ITIL best practices.
• Drive CMDB fidelity in ServiceNow by defining required CI attributes enforcing data quality rules managing lifecycle states reducing stale/duplicate records and ensuring relationship integrity.
• Lead discovery strategy and integrations across ServiceNow Discovery SCCM/Intune Jamf cloud and other sources; establish coverage targets and remediate gaps.
• Partner with application infrastructure security finance procurement and service owners to maintain accurate asset/CI data through attestations scorecards exception handling and clear data ownership.

• Define and report key measures such as discovery coverage reconciliation success stale CI rate data completeness audit exceptions and lifecycle accuracy; lead remediation plans with measurable outcomes.

  Desktop Engineering VDI and JML Logistics

• Lead Desktop Engineering for standard endpoint builds imaging software packaging patching modern management secure configuration and compliance reporting across SCCM/MECM and Intune.
• Own endpoint standards for Windows/macOS as applicable including image lifecycle driver/BIOS baselines application bundles hardening deployment rollback and audit readiness.
• Drive endpoint posture in partnership with Security including encryption AV/EDR onboarding certificate baselines device health critical vulnerability response and exception management.
• Own the VDI platform lifecycle including image and patch cadence access controls capacity planning cost optimization usage reporting and vendor performance management.
• Own joiner mover and leaver logistics to ensure Day 1 readiness timely offboarding equipment recovery secure data handling and accurate asset/CI status updates in ServiceNow.

YOU MUST HAVE:

• Strong ServiceNow experience with CMDB ITOM Discovery ITAM practices data quality governance reporting and operational adoption.
• Demonstrated expertise with SCCM/MECM and Intune for imaging software deployment patch/update management compliance reporting and endpoint standards.
• Experience owning or leading VDI services including image/patch lifecycle capacity and cost management service performance and vendor oversight.
• Strong stakeholder management communication and cross-functional leadership skills with the ability to deliver measurable operational outcomes.
• End-to-end ownership mindset with strong operational discipline and follow-through.
• Data-driven leader who uses metrics to improve CMDB health endpoint compliance lifecycle accuracy and service outcomes.
• Strong cross-functional influencer and clear communicator across technical nontechnical vendor and executive audiences.
• Fluent in English

WE VALUE:

• ITIL Foundation or higher; ServiceNow certifications or equivalent hands-on experience in Discovery CMDB ITAM reconciliation and governance.
• Experience with CSDM service mapping CMDB integrations endpoint compliance reporting audit readiness and automation-driven process improvement.

WHATS IN IT FOR YOU

• Benefits that go beyond Mexican labor law ensuring your well-being and peace of mind.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training mentoring and challenging projects.
• Access to cutting-edge tools resources and a supportive team to help you excel.
• The chance to work with a global innovative company shaping the future in its industry.

#LI-AM2

#LI-HYBRID