Asesor telefónico CAU
Job Location:
Miguel Hidalgo - Mexico
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
TransUnions Job Applicant Privacy Notice
Team Overview
At TransUnion we strive to build an environment where our associates are in the drivers seat of their professional development while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors our associates are given the tools needed to get where they want to go. Regardless of job titles our associates have the opportunity to learn new things and be a leader every day.Come be a part of our team youll work with great people pioneering products and cutting-edge technology.
The Customer Call Center Analyst is responsible for providing operational customer support to TransUnions corporate clients (B2B). This role ensures continuous and uninterrupted access to contracted products through efficient user management inbound and outbound call handling and firstlevel incident resolution while maintaining a strong service mindset and focus on operational excellence. This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.
Role Overview And Core Responsibilities
- 23 years of experience in customer service or call center environments
- Experience managing user access password resets and basic operational incidents
- Strong communication skills patience and customeroriented mindset
- Ability to work under pressure in highvolume timesensitive environments
- Experience using CRM or ticketing tools (Salesforce preferred others acceptable)
Whether youre already proficient or continue developing were happy to support growth in:
- Service KPIs and performance indicators analysis
- Power BI or reporting tools for service metrics
- Prior experience supporting corporate clients (B2B)
- Intermediate English proficiency (nice to have)
Required Knowledge And Experiences
This role focuses on daytoday customer service activities such as user creation modification and deactivation handling inbound and outbound calls resolving firstlevel incidents and escalating technical issues when needed. The analyst also supports service reporting dashboard creation and continuous improvement initiatives to enhance customer experience.
- Ensure uninterrupted access to TransUnion products for corporate clients
- Deliver timely empathetic and effective customer support
- Support service performance tracking through KPIs and reporting
- Contribute to continuous improvement and operational stability
TransUnion Overview:
At TransUnion we encourage and are committed to creating a real positive impact and shared sense of purpose within our Workforce for Good which empowers our people to grow innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the drivers seat of their professional development while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; thats why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good youll work with great people pioneering products and cutting-edge technology.
TransUnion Job Title
Rep II Customer Support Operations
About Company
Company Overview TransUnion is a leading global risk and information solutions provider. Our mission is to help people worldwide access opportunities that lead to a higher quality of life. We accomplish this by delivering solutions that help organizations optimize their risk-based dec ... View more
