Application Support Engineer Investment (Ops + Trading)

Publicis Sapient is a digital transformation partner helping established organizations get to their future digitally enabled state both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods fusing strategy consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next our 20000 people in 53 offices around the world combine experience across technology data sciences consulting and customer obsession to accelerate our clients businesses through designing the products and services their customers truly value.

At Publicis Sapient we partner with some of the worlds leading financial institutions to modernize mission-critical platforms through innovative engineering and operational excellence. Were looking for a SeniorApplication Support Engineer to support complex investment operations and trading applications that power front middle and back-office functions.

This role combines deep technical troubleshooting application support and investment domain expertise. Youll work closely with engineering teams business stakeholders and third-party vendors to ensure high availability resolve complex production issues improve operational stability and drive continuous improvements across a fast-paced trading environment.

• Provide advanced L1/L2 production support for investment and trading platforms ensuring high availability and operational stability.
• Monitor business-critical applications trading services messaging components and SaaS integrations using enterprise monitoring tools.
• Respond to incidents within defined SLAs perform impact assessments and communicate updates to technical and business stakeholders.
• Support trading-day operations including order lifecycle investigations allocation issues reconciliation activities and production validations.

• Perform root cause analysis across Java applications messaging systems APIs databases and third-party investment platforms.
• Diagnose issues related to Spring Boot services IBM MQ Kafka REST/SOAP integrations and enterprise middleware.
• Troubleshoot Charles River IMS (CRD) Seismic Responsive RFP and related SaaS platforms coordinating with vendors when necessary.
• Validate fixes through regression and smoke testing before production deployments.

• Participate in major incident management helping coordinate technical investigations recovery efforts and post-incident reviews.
• Identify recurring issues perform trend analysis and contribute to automation initiatives that reduce operational effort and improve system reliability.
• Support Change Management processes including production deployments rollback planning and release validation.
• Maintain operational documentation knowledge articles runbooks and support procedures.

• Work closely with software engineers product teams infrastructure DevOps vendors and business stakeholders to resolve production issues efficiently.
• Participate in Agile ceremonies while supporting continuous delivery and operational readiness.
• Share knowledge with teammates and contribute to improving support processes and operational best practices.

• 48 years of experience supporting enterprise applications in production environments preferably within financial services or investment management.
• Strong experience supporting Java applications using Java 8 Spring Framework/Spring Boot multithreading concepts JVM troubleshooting and JPA/Hibernate.
• Experience troubleshooting messaging technologies including IBM MQ Kafka JMS and enterprise integration patterns.
• Hands-on experience working with REST and SOAP APIs including testing payload validation and troubleshooting using tools such as Postman or cURL.
• Strong SQL skills with experience querying Oracle SQL Server or PostgreSQL for production support and data validation.
• Experience supporting Charles River IMS (CRD) or similar Order Management Systems (OMS) including investment workflows and trade lifecycle support.
• Understanding of investment management concepts including equities fixed income FX derivatives trade lifecycle post-trade reconciliation and pre-trade compliance.
• Experience supporting SaaS enterprise platforms user administration integrations authentication (SSO/SAML) and synchronization processes.
• Familiarity with CI/CD pipelines Git Kubernetes/Docker environments and production release processes.
• Experience using monitoring and observability platforms such as Splunk Dynatrace AppDynamics Grafana or similar.
• Working knowledge of ITIL Incident Problem and Change Management processes using ServiceNow Jira or equivalent tools.
• Scripting experience with Shell/Bash and Python for automation log analysis and operational support.
• Strong analytical troubleshooting communication and stakeholder management skills.
• Willingness to participate in on-call rotations weekend support or off-hours production activities when required.
• Bachelors degree in Computer Science Information Systems Engineering or a related technical field.

• Experience supporting Charles River Development (CRD) State Street Alpha or other investment management platforms.
• Knowledge of FIX Protocol (4.4/5.0) order routing execution management and electronic trading workflows.
• Experience supporting Spring Boot microservices health monitoring and distributed systems.
• Exposure to cloud platforms such as AWS or Azure including services like S3 Lambda or Azure Entra ID.
• Experience with distributed caching technologies such as Redis or Oracle Coherence.
• Familiarity with settlement processes regulatory reporting or capital markets operations.
• Experience driving operational automation self-healing capabilities or AI-assisted support initiatives.
• Previous experience working in highly regulated financial services or asset management organizations.

**This position is only for candidates based in Mexico**

As part of our dedication to an inclusive and diverse workforce Publicis Sapient is committed to Equal Employment Opportunity without regard for race color national origin ethnicity gender protected veteran status disability sexual orientation gender identity or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at