Applicant Success Specialist

Employment Type: Full-Time
Location: Remote (Mexico)
Working Hours: U.S. Central Time (CT)
Compensation: USD 812 per hour

Advanced Asset Management (AAM Living) delivers smart data-driven property and asset management solutions across Texas. We specialize in maximizing occupancy optimizing operations improving turnover speed and creating high-quality resident experiences. Our portfolio spans multifamily affordable housing build-to-rent and community-centric living environments where operational excellence drives financial performance.

We are modern tech-enabled people-centric and driven by efficiency transparency and continuous improvement.

We are seeking a detail-oriented and customer-focused Applicant Success Specialist to support the applicant journey from application submission through screening and approval. This role is responsible for ensuring a seamless efficient and compliant application process while delivering an exceptional experience for prospective residents. The ideal candidate is highly organized analytical and committed to maintaining accuracy and regulatory compliance throughout the applicant lifecycle.

• Pipeline Management & Conversion: Monitor incoming rental applications daily. Reach out proactively to applicants with incomplete files to collect missing documentation (e.g. proof of income photo IDs).
• Tenant Screening Coordination: Execute standard background credit eviction and reference checks in accordance with federal Fair Housing laws and local screening regulations (e.g. Fair Chance Housing Acts).
• Underwriting Support & Risk Assessment: Review income-to-rent ratios credit histories and rental ledgers. Prepare files with objective summaries to assist Property Directors in making quick fair and compliant approval decisions.
• Applicant Communication: Serve as the main point of contact for applicant inquiries via phone email and text. Answer questions regarding lease terms community policies utility setup and renters insurance requirements.
• Adverse Action Administration: Draft and send professional legally compliant adverse action or denial letters to applicants who do not meet the qualification criteria.
• System Optimization: Maintain accurate up-to-date applicant files within our Property Management Systems (e.g. Yardi RealPage Entrata).

• Bachelors degree or equivalent qualification in any discipline.
• 13 years of professional experience in customer service leasing property management operations administrative support or a related role.
• Excellent written and verbal English communication skills.
• Strong analytical skills with exceptional attention to detail.
• Excellent organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Google Workspace and data management systems.
• Ability to handle confidential and sensitive information with professionalism and discretion.

• Experience in multifamily property management leasing resident services applicant screening or tenant relations.
• Familiarity with Fair Housing regulations and tenant screening best practices.
• Experience using property management platforms such as Entrata Yardi or RealPage.
• Experience supporting U.S.-based operations or working with remote cross-functional teams.
• Bilingual proficiency in English and Spanish is an advantage.

• Competitive hourly compensation (USD 812 per hour).
• Remote work opportunity.
• Professional growth and career development opportunities.
• Collaborative supportive and high-performance work environment.