Analyst, Procure to Pay (Global Card and T&E Expenses)

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Who We Are

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From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves. Here you are supported here you are celebrated here you can thrive.

Global Card and T&E Expenses Analyst
Role Purpose
Execute end-to-end Travel & Expense and Corporate Card processes ensuring accurate transaction processing policy compliance and timely delivery aligned with SLAs.
Support the administration of global corporate card programs cardholder lifecycle activities expense compliance reviews reporting employee support and relationship management with card providers such as American Express.
Key Responsibilities
Administer corporate card programs and cardholder accounts.
Support card issuance replacement cancellation and maintenance activities.
Respond to employee inquiries related to card transactions statements duplicate cards and system issues.
Execute card program administration activities with banking and card providers.
Prepare and maintain card-related reports and metrics.
Support file generation and uploads required for card settlement and reconciliation processes.
Monitor compliance with T&E policies and identify unusual or non-compliant transactions.
Coordinate with HR and business stakeholders for card account changes related to employee lifecycle events.
Support Concur and card system troubleshooting and issue resolution.
Process expense reports and corporate card transactions in Concur/SAP accurately and timely
Validate receipts policy compliance and coding of expenses
Execute reimbursements and card reconciliations
Identify and escalate exceptions or policy violations
Maintain proper audit documentation and evidence
Meet individual SLAs and productivity targets
Support audit requests and compliance checks
Collaborate with employees and stakeholders for issue resolution
Flag inefficiencies and improvement opportunities
KPIs
SLA compliance (processing time turnaround)
First time right processing rate
Error/rework rate
Audit findings (zero critical issues)
Backlog adherence
Card account administration accuracy
Timely card issuance and cancellation
Employee inquiry resolution time
Compliance review completion rate
Reporting accuracy
Customer satisfaction

Skills & Experience
Basic P2P / T&E process knowledge
Experience with SAP / Concur / ERP tools
Attention to detail and compliance mindset
Basic analytical skills
Communication and customer service skills
Corporate card administration experience
Concur expense management knowledge
Understanding of card provider platforms (e.g. American Express)
Reporting and data analysis skills
Customer support and stakeholder management skills

How We Get Things Done

This last bit is probably the most important! Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

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