Analyst Jr, Complaints

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JOB SUMMARY:

This position will conduct product complaint evaluation processing and investigation for Hill-Rom products to support post market surveillance. The Associate Analyst B QA Global must be able to understand the customers allegation and accurately document the summary and investigation details as appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned and as part of all job duties employees are entrusted with a permanent mission of research and invention.

Manages complaint workflow and processes complaints within complaint handling software applications.

• Manages potentially reportable event workflow and processes potentially reportable events within software based on an understanding of the risks associated with product malfunction.

• Ensures complaint records accurately reflect the allegation investigation and conclusion of the customer complaint.

• Works independently and with different functions/sites of the organization to resolve complex issues.

• Ensures timely closure of complaints to comply with regulatory requirements.

• Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change delays or unexpected events.

• Support internal corporate notified bodies third party and regulatory audits as needed.

• With the appropriate training able to process across one to two product lines or segment codes as required.

EDUCATION EXPERIENCE QUALIFICATIONS AND SKILLS:

Education required:

Recently graduated or currently studying Bachelors or Associates degree.

Desirable experience:

• No experience in industry is required; work experience in the technical or service area is desirable.

• Good written and verbal skills as well as good interpersonal analytical and organizational skills.

• Desirable experience in resolving issues for internal and external customers.

• Ability to work within deadlines and work on multiple projects accurately and efficiently.

• Ability to define problems analyze data establish facts and draw conclusions.

• Attention to detail and accuracy is required.

• Ability to function as an individual contributor within a team.

• Proficiency with Microsoft Office Products such as Word Excel or equivalent software.

• Familiarity with TrackWise software is preferred.

Bilingual: Oral and written communication in English intermediate.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

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