Account Engagement Manager

About Payoneer

Founded in 2005 Payoneer is the global financial platform that removes friction from doing business across borders with a mission to connect the worlds underserved businesses to a rising global economy. Were a community with over 2500 colleagues all over the world working to serve customers and partners in over 190 countries and territories.

By taking the complexity out of the financial workflowsincluding everything from global payments and compliance to multi-currency and workforce management to providing working capital and business intelligencewe give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role Summary

Location: Mexico City Mexico

Hybrid

Full-time

Werelooking forahighlymotivatedAccount Engagement Managerbased in Mexico City.Youwill be tasked with enabling SMBs and professional businesses inthe regiontopayandget paidglobally withPayoneersfast flexible secure and low-cost responsibilities will includeworking with ourmidsizecustomers to co-build their growth strategyincreasing market penetration andPayoneersproduct andservicesportfolio adaption. You will alsobe responsible forimplementing innovative initiatives for the longtail growth within the leading online verticals in the world. You will be working in averydynamicchallengingand multidisciplinary environmentvery closeto Product Marketing and Operations teams to successfully build and implement our Growth strategy in the region.

The ideal candidate will be comfortable in a fast-paced multi-tasked highenergyand Management experience as well as outstanding analytical andcommunicationalskills. Project management skills will bea this you

Whatyoulldo:

This role operates in a1-to-many outbound-led model managing a large customer portfolio through a combination of automation lifecycle triggers and targeted commercial engagement.

• Manage and growlarge pool ofexisting client relationshipsof 350 accountsbuilding long-term partnerships with top and mid-tail customerstoidentifyemerging business needs and opportunities.
• Proactively strengthen and expand relationships tomaximize/protectretention cross-sell and upsell across the portfolioincreasing customer value and revenue through tailored engagement strategies.
• Design and execute multi-channel strategies to reach large customer segmentsat the right moment in their lifecycle creating and qualifying opportunities effectively.
• Own and manage the growth pipeline from proactive outreach and opportunity creation through deal execution.
• Identifyhigh-potential customers and coordinate the handoff of qualified accounts toup-gradecustomer success teams.
• Act as the primary customer advocate coordinating with internal operational risk compliance and support teams to resolve issues and ensure a seamless customer experience.
• Monitor regional market and competitive trends to inform local execution and customer engagement strategies.
• Continuously provide feedback on product gaps and critical features influencing the product roadmap in partnership with Product and Marketing teams.
• Be analytical and data-driven understanding business performance key drivers and interdependencies toidentifyprofitable growth opportunities.
• Act entrepreneurially developingnew approaches processes or solutions needed to capture identified opportunities.
• Maintainaccurateand complete customer information in CRM ensuring visibility of activity pipeline and outcomes.
• Build success stories case studies and business reports toshowcaseimpact and support internal and external alignment.
• Lead educational initiatives including webinars and workshops to drive ongoing engagement within the portfolio.
• Represent the company externally driving events below-the-line activities industry forums and ecosystem partnerships to increase awareness and reach.
• Own the end-to-end commercial process including demos proposals negotiations and closing long-term agreements.

Success in this Role:

Success as a Customer Relations Associate will be measured by:

• Customer Satisfaction: Achieving high satisfaction scores in customer feedback and surveys.

• Revenue Retention:Maintainingand protecting the revenue generated by your assigned portfolio of mid-tier clients.

• Client Engagement: Increasing engagement scores through regular communication product adoption and relationship-building activities.

Whatwerelooking for:

• Bachelors degree preferably in business or industrial engineering

• Fluent in English Spanish

• 2-3 years of experience in a commercial salesmarketingor customer-facing role withstrong communication analytical and relationship-building understanding of the financial services and digital payments ecosystem.

• Strong written and verbal communication skills.

• Excellentrelationship-building communication and negotiation skills.

• Proven success working with mid-tier or growth segment clients.

• Data orientedpossessesa high levelof attention to detail with strong analytical and business reasoning skills

• Record of accomplishmentinmeeting and exceeding businesstargets

• Ability to make decisions in a changing environmentanticipatefuture needs and drive results

• High leveloforganization focusand ability to work under pressure.

• Strategic thinker with a hands-on customer-first approach.

• Experience working cross-functionally with marketing sales and product teams.

• Proficiencywith CRM platforms ().

• Highly organized independent and able to prioritize effectively in a dynamic environment.

Extra Pointswe need from you:

Experience with CRM platforms likeSales Forceandexpertisein sales reporting.

• Familiarity with payment industry ERP; invoicing reconciliationtoolsand data-driven platforms.

• Proventrack recordin working with international clients across diverse industries.

• Experienceselling B2B solutionsin a highly consultative manner.

• Fluent(OtherPortuguese)(written and spoken).

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