Senior Account Executive, Commercial

Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

This role acts as the commercial orchestrator of customer opportunities bringing together cross-functional expertise to deliver measurable business outcomes.

The Account Executive Commercial will be responsible for growing Genesys presence in the assigned territory through a combination of new-logo acquisition strategic account development partner collaboration and consultative selling.

This role requires an experienced technology sales professional who can engage senior business and technology leaders understand complex customer challenges and position Cloud Customer Experience AI automation and contact center solutions as strategic business investments.

The successful candidate will lead complex opportunities from initial prospecting and qualification through negotiation and closure. They will coordinate Solution Consultants Business Development Representatives Customer Success Managers Partners Professional Services Marketing and other internal stakeholders around a clear customer and territory strategy.

Success will be measured by revenue performance new business generation pipeline quality forecast accuracy strategic account growth and the ability to create trusted relationships with customers and internal teams.

• Develop and execute a territory plan focused on revenue growth market expansion and new-logo acquisition.
• Proactively identify prospect qualify and develop new commercial opportunities.
• Build a sustainable pipeline through direct prospecting internal collaboration marketing programs and partner-generated opportunities.
• Identify high-potential industries and accounts based on market trends business needs and Genesys value proposition.
• Expand Genesys presence within the assigned territory by developing new customers use cases and strategic relationships.
• Maintain consistent activity and momentum across both short-term opportunities and longer complex sales cycles.
  

• Understand customers business priorities operational challenges digital transformation initiatives and customer experience strategies.
• Position Genesys solutions through consultative outcome-based and value-based selling.
• Connect Genesys capabilities in Cloud CX CCaaS AI automation workforce engagement journey orchestration and digital engagement to measurable customer outcomes.
• Facilitate executive-level conversations focused on business impact growth efficiency customer loyalty and operational transformation.
• Develop compelling value propositions commercial narratives and business cases.
• Translate technical capabilities into clear financial operational and customer experience benefits.

• Build trusted relationships with C-level executives business leaders technology stakeholders and key decision-makers.
• Engage effectively with CIOs CTOs CDOs Customer Experience leaders Operations executives and Digital Transformation teams.
• Navigate complex customer organizations and identify decision processes priorities influencers and potential risks.
• Act as a trusted commercial advisor throughout the customer journey.
• Maintain strategic relationships beyond the initial transaction to identify future growth opportunities.

• Lead the commercial strategy across the sales Pod by aligning internal stakeholders around customer priorities and desired outcomes.
• Engage Solution Consulting Customer Success Professional Services Partners Marketing Legal Finance and other teams at the appropriate stage of the opportunity.
• Provide internal teams with clear customer context business objectives decision criteria competitive positioning and required actions.
• Coordinate resources effectively while respecting the expertise and accountability of each function.
• Establish clear ownership timelines and next steps throughout the sales cycle.
• Foster shared accountability for customer value and commercial success.

• Work closely with strategic partners system integrators resellers and technology alliances to identify and develop opportunities.
• Build strong relationships within the partner ecosystem to expand market coverage and accelerate pipeline generation.
• Develop joint account plans and go-to-market activities with selected partners.
• Ensure partner-led opportunities remain aligned with Genesys commercial customer and solution strategies.
• Identify new partnership opportunities that support growth within the territory.

• Lead complex sales cycles from prospecting and discovery through solution development negotiation and closure.
• Develop account strategies stakeholder maps competitive plans and mutual action plans for priority opportunities.
• Manage multiple internal and customer stakeholders throughout the decision-making process.
• Anticipate commercial technical legal procurement and implementation risks.
• Maintain clear next steps and momentum across opportunities.
• Lead negotiations that balance customer value long-term relationships and commercial discipline.

• Maintain accurate and timely opportunity information pipeline data and forecasts.
• Deliver predictable performance against quarterly and annual revenue targets.
• Apply disciplined territory planning account planning and opportunity management.
• Monitor pipeline coverage deal progression conversion rates and potential risks.
• Use data customer insights and market intelligence to refine the commercial strategy.
• Participate actively in forecast calls account reviews pipeline reviews and quarterly business reviews.

High-performing Account Executives at Genesys:

• Consistently create new business opportunities rather than relying only on inbound demand.
• Think strategically about territories accounts industries and customer priorities.
• Build credibility with both business and technology executives.
• Sell business outcomes rather than focusing only on product features.
• Understand how Cloud CX AI and automation can affect growth efficiency and customer loyalty.
• Lead complex opportunities with discipline urgency and clear ownership.
• Build and leverage strong partner relationships.
• Engage internal specialists early and provide them with clear business context.
• Influence cross-functional teams without relying on formal authority.
• Create clarity during ambiguity and maintain momentum during long sales cycles.
• Balance customer advocacy with commercial accountability.
• Take ownership of results while promoting shared accountability across the Pod.
• Demonstrate curiosity adaptability resilience and continuous learning.

• 8 years of successful B2B sales business development or account management experience.
• Significant experience selling technology SaaS Cloud enterprise software telecommunications CX CCaaS CPaaS automation or digital transformation solutions.
• Demonstrated success developing new markets and acquiring new customers.
• Proven experience managing complex multi-stakeholder sales cycles.
• Strong track record of meeting or exceeding revenue and quota targets.
• Experience engaging C-level executives and senior business and technology stakeholders.
• Strong consultative solution-based and value-based selling capabilities.
• Experience developing territories account strategies and opportunity plans.
• Proven ability to negotiate complex commercial agreements.
• Ability to influence and coordinate cross-functional teams without direct authority.
• Strong forecasting pipeline management and CRM discipline.
• Excellent written verbal presentation and executive communication skills.
• Professional proficiency in English.
  

• Experience selling Customer Experience Contact Center CCaaS CPaaS Conversational AI automation workforce engagement CRM or digital engagement solutions.
• Familiarity with AI-powered customer experience conversational automation virtual agents LLM-enabled solutions and customer journey orchestration.
• Experience working with customers in industries such as financial services retail hospitality telecommunications digital-native businesses or consumer products.
• Experience developing opportunities through partners resellers system integrators and alliance ecosystems.
• Established relationships with business and technology leaders in the Mexican market.
• Experience working in regional or multinational technology organizations.
• Bachelors degree in Business Finance Engineering Technology or a related field.

Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.