Payments Processing Release Officer

To check verify and capture payment instructions into the Payments systems and liaise with relevant stakeholders to gather missing information and / supporting documentation to ensure the completeness and accuracy of the instruction and fulfil the delivery of payments to meet contractual obligations.

Daily processing of:
 
(i) Domestic (MACSS & EFT) transfers 
(ii) Cross-border payments (Inward & Outward Remittances) and
(iii) Clearing transactions (Inward & Outward). 
(iv) Cash Management

and any other tasks performed within the Payments and Service Centre areas

Productivity and Service

    Get the next transaction pending release from the processing hub.

    Verify that work is captured accurately by the payments processing officers by using the relevant checklist.

    In verification process if an error is identified the transaction must be returned to  the capturer

    In verification process if no errors are identified the transaction must be released within laid down service level agreements  on  the relevant systems namely Finacle Eximbills Enterprise and . Alliance Messaging Hub (SWIFT)

    Ensure that all assigned request assistance transactions are immediately attended.

    Immediate escalation of unresolved payment related issues to the team leader and line manager.

    Immediate escalation of system downtime to the team leader and line manager.

    Take accountability and responsibility for any email queries and ensure resolution or escalation.

    Documenting of errors on the error tracking spread sheet.

    Ensure all pending release and request assistance transactions are finalised same day.

    Handling of queries from both internal & external stakeholders.

    Regulatory Reporting

Cost and control
    Minimising risk by adhering to laid down procedures in terms of:
- Adherence to the Direct Dealing list and system validation.
- Special instructions from clients.
- Group Reference Guide and International Standards Organisation (ISO) working instruction. 
    Ensure that at the end of each day all pending releasing transactions are actioned.
    Ensuring accurate releasing of transactions thereby mitigating errors and avoiding losses by adhering to laid down procedures.
    Ensuring that correct revenue is recovered as per the concessionary pricing list on the SharePoint site.

Compliance and Risk

    Ensure that all routine controls relative to the service area are applied effectively to ensure that risk is minimised.
    Ensure that all preventative measures are utilised to avoid fraudulent transactions
    Complete relevant compliance training within respective deadlines.
    Minimising risk by adhering to laid down procedures 

Qualifications :

Type of Qualification: Secondary/High school/A levels
Field of Study: Not applicable

Experience Required
Payments
Operations
1-2 years
Knowledge and practical experience with using computers and relevant programmes and systems to capture and upload data.

Less than 1 year
Experience in engaging with stakeholders to resolve simple queries and validate information

Less than 1 year
Knowledge of the banking environment and CIB products and services

Remote Work :

No

Employment Type :

Full-time