Intern Digital Support (3 months)

Purpose of the Job 

• As part of a team support the global business use of all aspects of the Groups business applications.  
• To support the delivery of high quality and consistent data processes and reporting in all business areas and jurisdictions in line with Ocorians information and security model controls and support procedures. 
• To produce and maintain clear and succinct systems and integrations documentation. Where development is required with the assistance of colleagues produce clear specifications including use and test cases and ensure appropriate quality testing. 

Main Responsibilities 

• Become familiar with the range of applications used to support the global business in their day-to-day operations as well as those used by the IT department in delivering and maintaining those applications. 
• Become familiar with the technical and operational standards and frameworks that Ocorian use in the deployment and delivery of technology. 
• Investigate and resolve issues raised by users via the IT Service Desk in conjunction with more senior team members when required. 
• Contribute and maintain support documentation. 
• Carry out process application and data analysis across existing and new line of business applications. This includes working with colleagues across the business to identify and efficiently deliver the necessary objectives. 
• Contribute to projects for conversion implementation upgrade maintenance of new & existing applications including related testing. 
• Support the implementation of standard business processes and process improvements across all jurisdictions. 
• Always follow IT department change control & release management standards ensuring that all relevant documentation is kept up to date.  
• Provide assistance to other members of the Applications team including sharing knowledge and skills. 
• Be proactive manage expectations and keep colleagues regularly updated on the progress of their changes and aware of anticipated timeframes for completion. 
• Work with the Applications Manager to maintain project tracking for regular project reporting. 
• Any other such duties that might be reasonably required for this role. 

Qualifications :

• A thorough knowledge of Microsoft Windows and strong Microsoft Office skills especially Word Excel.. 
• A keen interest in software applications and automation technology with a willingness to learn new systems and processes. 
• Knowledge and understanding of the following would be advantageous: web server client/server and cloud technologies including networking; Microsoft SQL database and query language; iManage Dynamics 365 ViewPoint or similar applications in a fiduciary or financial services business. 
• The ability to work logically and efficiently is essential so the postholder must be quick and effective with the ability to devise pragmatic innovative solutions where appropriate and the self-motivation to tackle assigned tasks independently wherever possible. 
• The role involves interactions at all levels/jurisdictions at Ocorian and with external parties so a personable nature and good communication skills are highly necessary as is the ability to work under pressure. 
• Experience of supporting users within a technical and business environment is an advantage. 
• Experience of application integration tools and techniques including a firm understanding of information security and compliance processes. 
• A willingness to support the future growth and success of the Group. 

Additional Information :

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC Clients are at the centre of our world and were committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS We aim high. We think and act globally seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple efficient and effective.
• We are COLLABORATIVE With a curious mindset we ask the right questions to get to the right solution for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL  We behave with integrity at all times and assume positive intent building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if theres anything we can do to make the process easier for you. You can reach us at .

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status. 

Remote Work :

No

Employment Type :

Intern