Data Services Officer

In line with Client Due Diligence documentary checklists complete data input and document upload timeously accurately and professionally at clients on-boarding and maintenance stage. Initiate Periodic and Ad-hoc Reviews based on the Business Control Unit plan and communicate any missing or expired information/document to Business.

Update the different systems at Client On-Boarding and Maintenance Stages:

 Verify and ensure documents have been received as acknowledged by the CST team on the check list prior to processing of account opening and/or maintenance on the relevant system(s) as per list above.
Complete the process of account on-boarding and/or maintenance based on agreed SLA with Business on the different systems listed above while exercising high levels of due diligence and care.
Review and capture clients details and related parties such as shareholders directors and authorised signatories in line with the supplied information and verified documents.
Update information pertaining to all related parties.
Perform AML screening for the client and for each related party in accordance with the prescribed policy and regulatory requirements.
Classify related party based on AML screening result from GoldTier.
Upload the KYC documents in the appropriate fields for the client and for each related party.
Capture and update data on CRM (Customer Relationship Management) system in-line with relevant statutory documents received.
Create customer on the Finacle Core Banking system depending on type of account ensuring that this is accurately segmented where applicable.
Ensure proper generation of clients account numbers.
Amend details on Finacle CRM for Client (e.g. RM Code Segment address contact details name as per address change certificate industry SOL OMC etc.)
Investigate and resolve any highlighted issues and perform root cause analysis to enable improvements to either the process or affected system(s) and ensure the eradication of similar issues in the future.
Escalate any unresolved issue to the Team Leader

Handle Regular / Ad-hoc Queries

Attend to queries from internal and external stakeholders sent to the team or directly

Other Administration Duties

Arrange for opening of clients account within agreed SLA with Business
Ensure that all accounts have been zeroised prior to closure of clients account on the different systems
Ensure that Client records and information are handled in adherence with the associated Record Management standards .
Assist with Auditors and Regulatory requests.
Any other duties assigned by the Team Leader.

Provide Excellent Customer Service

Build and maintain business relationships with both internal and external stakeholders.
Provide excellent and outstanding customer service to all stakeholders by ensuring that service is provided as per agreed SLA.

Assist in costs monitoring within the function

The successful monitoring of the following within ones section so as to reduce unnecessary costs and thereby increase revenue:
Stationery Costs
Overtime Costs

Reporting

Extract daily weekly monthly or any other ad-hoc reports
Analyse the reports to identify any irregularities on customers accounts e.g. statement frequency etc.
Escalate any irregularities which may require action from the Team Leader.
Assist the Team Leader with the extraction and analysis of MIs to be sent to Management.

Managing Risks

Pro-actively identify risks and suggest corrective actions

Periodic Reviews of clients

Initiate Periodic Reviews of clients on GoldTier in line with the specified AML Risk classification.
Advise Relationship Managers / Client Services Team Support / CDD of missing and/or matured information / document.
Follow up for timely submission of missing and/or updated information / document.
Upon submission of above review and update the system within agreed SLA.

Qualifications :

Type of Qualification: Diploma
Field of Study:  Management

Experience Required
3-4 years: Combined Experience in any of the following functions: Operations Client Due Diligence Data Capturing.

Remote Work :

No

Employment Type :

Full-time