Associate Manager Investor Services

Role

Associate Manager - Investor Services deals with day to day complex client issues and demands of the Investor Services function related to each type of AIF fund structure serviced by IQ-EQ. The Associate Manager - Investor Services reviews the work of Investor Services Officer in order to ensure the smooth flow in the operations and meeting clients expectations and coaching of junior staff.

What youll do

• Youll coach and support Investor Services Officers review their work contribute to performance appraisals and provide guidance on processes standards and systems.
• Youll ensure all client deliverables and reporting comply with IQ-EQ policies local regulatory requirements FATCA/CRS obligations and internal and Group deadlines.
• Youll communicate with clients and investors on a daily basis proactively resolve issues and identify potential concerns before they escalate into complaints.
• Youll oversee investor services activities including customer due diligence subscriptions redemptions share transfers capital calls trade orders settlements and investor reporting (OE & CE) ensuring accuracy throughout.
• Youll work closely with internal teams on complex matters ensure required compliance approvals are obtained support continuous process improvement and safeguard information assets in accordance with IQ-EQ Mauritius ISMS framework.

What we offer

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications level of experiences and skills profile 
• Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions   
• Annual leave: All our employees are entitled to 22 days paid leave. Enhanced maternity and paternity including shared parental leave and adoption leave 
• Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such we are open to conversations with employees related to setting up flexible working arrangements 
• Support and development: We will ensure you have the right training tools and development plan to grow and improve your skills every day

Qualifications :

About You

• You hold a degree or are fully qualified ACCA or ICSA.
• You have a minimum of 5 years experience in a relevant field.
• You possess advanced knowledge of the laws and regulations issued by the Financial Services Commission relating to OE and CE.
• You are proficient in the MS Office suite with advanced skills in Word and Excel and have a working knowledge of Microgen.
• You have a basic understanding of accounting and are fluent in English.

Additional Information :

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders including our employees clients and local communities while also reducing our impact on our natural environment. 

There is always more we can and should do to improve whether in relation to our people our clients our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. Were committed to fostering an inclusive equitable and diverse culture for our people led by our Diversity Equity and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees careers while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6500 employees - from 94 nationalities across 24 countries - to each achieve their IQ-EQ Launchpad we support women managers launching their first fund in an environment where only 15% of all private equity and venture capital firms are gender balanced. 

Were committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients sustainability and success leads to our sustainability and success. Were emotionally invested in our clients right from the beginning.

Remote Work :

No

Employment Type :

Full-time