About Mars Capital
Due to continued growth of our servicing platform we are looking for a Team Leader to support the business as it goes through this current period of growth. The successful candidates will act as team leader for a team of Customer Service Executives and Asset Managers working within the Pre and Early Arrears team. This role is ideal for someone who enjoys working in a challenging and fast paced environment.
Responsibilities:
- Effectively lead and develop a team of Customer Service Executives and Asset Managers, promoting collaborative teamwork, acting as a role model and leading by example to ensure objectives are achieved.
- Effectively drive meaningful 1:1 conversations, facilitate open and engaging team meetings and drive high performance in others.
- Ensure adherence to strict SLAs/ KPIs.
- Ensure adherence to policies and procedures within the team.
- Proactively re-assess risks and controls in line with incidents raised and weaknesses detected in control testing.
- Oversee the distribution of workloads on the team and effectively plan for workload peaks & troughs.
- Observe and monitor changes in the working environment and has the ability to alter planned actions or approach in order to adapt to new and changing situations.
- Collaborate with all areas of the business to support the needs of the team/department and to achieve strategic outcomes.
- Manage assigned incidents, incident actions and Risk Forum / Risk Committee actions effectively, ensuring closure within agreed timelines.
- Ensure that the customer is a key consideration in the course of all projects, campaign, strategies and other business activities with the potential for customer impact.
- Consistently sets a tone from the top that “the customer is at the heart of everything we do”, encouraging and guiding team members to consider customer impact and detriment in the course of their daily duties.
- Displays awareness of the MCFID risk and control environment and applicable regulatory codes, inclusive of CCMA (2013) and CPC (2012), engaging proactively with colleagues and management to identify and mitigate risk.
- The supervision of non APA team members in MCC requirements including submitting monthly supervision reports to Risk and Compliance.
27 Job openings in Mars Capital
Overall PurposeThe Senior Project Manager will be responsible for planning managing and delivering complex technology and regulatory projects within the financial mortgage sector. This role ensures alignment with strategic objectives timely execution of deliverables and regulatory com More...
We are seeking a strategic and collaborative Human Resources Business Partner to join our team in Dublin Ireland. Reporting to the HR Manager you will play a crucial role in aligning HR strategies with business objectives driving organisational effectiveness and fostering a positive w More...
Overall PurposeAs a Developer you will be part of the Tasman Change Team and will be responsible for application systems changes to meet business requirements and supporting Quality Assurance of those changes.What will you be doingDesigning developing testing and deploying application More...
Overall PurposeThe Senior Project Manager will be responsible for planning managing and delivering complex technology and regulatory projects within the financial mortgage sector. This role ensures alignment with strategic objectives timely execution of deliverables and regulatory com More...
Overall PurposeAs a Developer you will be part of the Tasman Change Team and will be responsible for application systems changes to meet business requirements and supporting Quality Assurance of those changes.What will you be doingDesigning developing testing and deploying application More...
We are looking for an experienced Senior ASU Leader with a track record of delivering strategic vision continuous improvement enabling technological advancements and building a client centric organisation of operational excellence. The candidate will need to have the ability to drive More...
Acting as the first point of contact between the IT department and service users to ensure that assistance is provided within an appropriate amount of time.Assessing prioritising researching and resolving incidents & requests in line with the agreed service desk objectives.Buildin More...
