Senior Manager - ASU
Senior Manager - ASU
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Job Description
We are looking for an experienced Senior ASU Leader with a track record of delivering strategic vision continuous improvement enabling technological advancements and building a client centric organisation of operational excellence. The candidate will need to have the ability to drive long term organisational success for a portfolio consisting of Residential Primary dwelling & BTL loans. Reporting to the Head of mandate the role will be responsible for the management of teams involved in mortgage pre-arrears and arrears management activities for a third-party client who own the portfolio.
As the structure and activity of the ASU team evolves an exciting opportunity exists for the right candidate to implement a best-in-class end to end arrears model. Intrinsically aligned with this exciting opportunity is a fundamental ability to integrate and optimise key stakeholders and client interactions. In turn delivery and achievement of critical client SLAs/KPIs strengthening and expansion of a strong risk control framework are integral to the success of this role.
How Youll Make an Impact
- Effective management of a team of 19 FTE including 3 Managers to deliver a white label pre-arrears and arrears servicing model aligned to regulatory requirements and CBI expectations.
- Build a strong collaborative working relationship with the Portfolio owner.
- Concur with all areas of the business to support the needs of the team/department to achieve strategic outcomes.
- Ensure appropriate policies procedures systems and internal controls are implemented and maintained.
- Streamline workflows and eliminate inefficiencies to contribute to cost reduction and achieving business goal.
- Task realignment adjust responsibilities to better suit employee skills and organizational needs.
- Review and amend customer engagement strategies to deliver better customer outcomes.
- Oversee the successfully delivery of ASU impacting retail mortgage product letter revisions and agreed system enhancements.
- Actively promote risk culture leading by example and setting a tone from the top that reinforces and enhances the risk and control environment.
- Develop key performance criteria and standards to monitor and manage team performance.
- Work in conjunction with governance and assurance complaints and errors teams to share learnings and embed a culture of ownership and accountability within ASU whilst seeking continuous improvement opportunities.
- Articulate a clear vision that empowers the management team to support the execution of the firms and its clients objectives for customers.
- Manage develop and motivate the teams to drive performance and quality standards.
- Accountable for the delivery of regulatory and mandatory standards in compliance with company processes and procedures.
- Develop and deliver continuous improvement initiatives including documenting of business cases change requests and BRDs.
- Ensure that the customer is a key consideration in the course of strategic decisions objective-setting and business plans demonstrating understanding of Mars Capitals risk appetite and conduct risk policies throughout.
- Consistently demonstrates that the customer is at the heart of everything we do through appropriate customer engagement resolution of queries and issues in a timely and effective manner.
- Motivate the team to achieve performance targets while ensuring compliance with regulations.
- Deputise for Head of Mandate and provide support with adhoc initiatives / items for resolution.
- As required attend regular governance meetings both internally and externally.
Qualifications :
Expertise
- At least 10 years of senior leadership experience in Mortgage Arrears Customer journey mapping and change environment.
- Demonstrated people management and motivational skills.
- A strong customer focus with an emphasis on service delivery and business growth.
- Outstanding communication and interpersonal skills including team leadership.
- Strong ability to organise effectively delegate responsibility solve problems quickly and communicate clearly.
- Leadership skills and the ability to manage stakeholder and third-party relationships.
- Ability to work on own initiative and lead others to achieve agreed objectives.
- Experience in managing a third party / portfolio owner overseeing performance and achievement of key deliverables.
- Excellent in-depth and up to date knowledge of CCMA CPC MARP and how to apply these through interactions with customers.
- Displays strong awareness of Risk and Control agenda and engages proactively with colleagues and management to identify and mitigate risk.
- Third level qualification in Finance or a business-related discipline or relevant experience related to the position.
- QFA or APA qualified.
Additional Information :
Central Bank of Ireland (CBI) Fitness & Probity Regime
Some of our roles are Control Functions (CF) as defined by the Central Bank Reform Act 2010. If a vacancy is for a CF role it will be indicated above. For CF roles appointment will be conditional on Mars Capital being fully satisfied that the appointee meets the requirements as set out in the Fitness and Probity Standards 2018 issued by the Central Bank of Ireland. In the case of proposed appointees to Pre-Approval Control Functions this includes prior approval by the CBI of such appointments.
D&I statement
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
