VIP Account Manager DE

Location: Hybrid - Birkirkara Malta (3 days per week in office) or Remote from Europe
VIP Manager Location: Malta (Office-Based)

Role Type: Full-Time

Are you a high-energy VIP professional who thrives on building elite relationships and driving growth We are expanding our team in Malta and looking for an enthusiastic experienced VIP Manager to take our top-tier player experience to the next level.

In this role you wont just manage accountsyou will become a trusted relationship manager for our highest-value players. You will dive deep into player psychology and lifecycle management using a data-driven approach to optimize engagement while delivering a world-class personalized experience. If you love the fast-paced energy of a growing team and want to make a direct impact on revenue and strategy this is your next big move.

• Relationship Excellence: Build manage and maintain a stable portfolio of loyal high-value VIP players serving as their dedicated main point of contact across email Telegram and other channels.

• Strategic Retention: Monitor player behavior deposits turnover and engagement trends to proactively identify churn risks and keep our top players thrilled.

• Personalized Campaigns: Craft and deliver tailored offers reloads cashback/lossback rewards and exclusive marketing campaigns.

• Commercial Negotiation: Confidently negotiate player bonuses and compensation within company guidelines perfectly balancing customer satisfaction with company profitability.

• Issue Resolution: Efficiently resolve complex player concerns complaints and escalations while maintaining detailed records of all interactions.

• Cross-Functional Collaboration: Coordinate seamlessly with payments fraud compliance and support teams to ensure a frictionless player experience.

• Team Impact: Contribute directly to VIP revenue growth help optimize bonus structures using performance metrics and potentially mentor junior VIP hosts as the team scales.

• Compliance First: Uphold the highest standards of internal policies and responsible gaming practices.

• Industry Experience: A solid background in iGaming online casino sportsbook or the betting industry with proven experience managing VIP or high-net-worth clients.

• Superb Communication: Fluent written and spoken English with top-tier relationship-building and negotiation skills.

• Commercial & Data Acumen: A data-driven mindset with a strong understanding of player lifecycle management bonus optimization and profitability metrics.

• Tech-Savvy Toolkit: Familiarity with CRM systems spreadsheets and Telegram-based customer relationship management.

• Composure & Independence: The ability to work independently manage multiple high-value relationships simultaneously and remain calm and professional under pressure.

• Local Presence: Currently based in Malta (or willing to relocate) and eager to work directly from our collaboration-focused office.

• Fluency in additional languages particularly German.

• A background in sales hospitality luxury service or affiliate management.

• Deep familiarity with responsible gaming practices and compliance requirements.

We are a rapidly growing team that values enthusiasm fresh ideas and a proactive mindset. Based in the heart of the iGaming hub of Malta we offer a vibrant office environment where your successes are celebrated and your strategic input directly shapes our VIP growth.

Ready to elevate your career Apply today!

Whats in it for you

• The chance to make a tangible impact in a rapidly growing global company.

• A culture that rewards ambition innovation and collaboration.

• Comprehensive benefits package for Malta-based employees including:

  • Private health insurance wellness allowance and communication allowance.

  • Healthy lunch on Wednesdays Social Fridays and Summer & Christmas events.

  • Employee discounts in restaurants and businesses.

  • Extended second-parent leave policy.

  • Private parking space.