ITSM Service Manager Hybrid

We currently have a vacancy for a ITSM Service Manager fluent in English to offer his/her services as an expert who will remotely within EU with occasional travelling in the context of the first assignment the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major clients IT team on site.

Tasks:

• Design ITIL-aligned JSM workflows based on stakeholder feedback including change enablement approvals and controls;
• Build service catalogue: portal structure request types forms/fields queues SLAs operational reporting;
• Standardize Jira Agile/Scrum project templates: issue types workflows fields/screens permissions governance conventions;
• Manage change control and stakeholder communications; deliver documentation and handover package;
• Gather requirements via stakeholder workshops; document user journeys process maps and acceptance criteria; maintain requirements traceability;
• Assess current Atlassian Cloud configuration; produce baseline gaps and remediation backlog;
• Implement automation rules to reduce manual triage routing notifications and SLA escalations.

• University degree in IT combined with minimum 10 years of relevant working experience;
• Experience in ITIL and JSM workflows;
• Experience in Jira and Agile/Scrum project templates;
• Experience in Atlassian Cloud;
• Knowledge of Confluence architecture: spaces templates permissions and JSM knowledge base integration;
• Relevant Atlassian cloud certification will be considered an asset;
• Certification for ITIL or other similar framework will be considered an asset;
• Excellent command of the English language.

If you are seeking a career in an exciting and dynamic company where you will offer your services as part of a team of a major European Institution operating in an international multilingual and multicultural environment where you can expect real chances to make a difference please send us your detailed CV in English.

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package) based on qualifications and experience. All applications will be treated as confidential.