German Travel Advisor Mosta, Malta

We are seeking a German speaking personmotivated and customer-focused to join a leading International Travel project. The successful candidates will be responsible for delivering exceptional customer service assisting passengers with inquiries reservations flight changes and providing accurate information regarding airline services.

• Handle inbound customer calls emails and other communication channels.
• Assist customers with flight bookings modifications cancellations and general inquiries.
• Provide accurate information regarding airline policies schedules baggage and travel requirements.
• Resolve customer concerns professionally and efficiently.
• Maintain high levels of customer satisfaction and service quality.
• Ensure all interactions are documented accurately in the system.
• Meet performance and quality targets set by the company.

• Excellent communication and customer service skills.
• Fluency in German and English (minimum B1/B2 level).
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment.
• Good computer literacy and ability to navigate multiple systems.
• Previous customer service or call centre experience is an advantage.
• Must be eligible to work locally.

• Month 1: 5.60 per hour
• Month 2: 8.10 per hour
• After Probation: 8.50 per hour
• After 12 Months: 8.75 per hour (performance-based)
• After 18 Months: 9.20 per hour (performance-based)

• Performance Bonus: Up to 2000 per year (pro-rated and paid quarterly) eligible after successful completion of the 6-month probation period.
• Language Allowance: 250 per month eligible after completion of training.

This opportunity is open to local candidates only.