German Speaking Customer Support Representative

This opportunity is strictly open to individuals who currently live in Malta. Please note that visa sponsorship and relocation support are completely unavailable for this position.

Are you fluent in German and genuinely passionate about the tourism industry Do you have an innate ability to deliver top-tier customer service If you are based in Malta and searching for your next career move this is a fantastic opportunity to join a premium international team in the heart of the Mediterranean.

In this position you will be crucial to providing smooth worry-free travel experiences for our clientele. Joining an energetic diverse and supportive workspace you will guide travelers through phone email and live chat channels. This is the perfect match for a proactive problem-solver who thrives in dynamic environments and loves helping people discover the world.

Responsibilities: Your Daily Impact

As the primary point of contact for our German-speaking clientele you will deliver essential guidance empathy and professional solutions.

• Exceptional Customer Care: Provide polite precise and high-quality assistance across phone email chat and social media platforms handling everything from basic inquiries to intricate travel requests with a positive attitude.
• Reservations & Modifications: Assist passengers with new flight bookings itinerary alterations cancellations and complex adjustments with meticulous attention to detail.
• Expert Travel Advisory: Act as a dependable resource by keeping travelers updated on destination logistics current travel alerts and international customs or visa regulations.
• On-the-Spot Problem Solving: Troubleshoot live transit disruptionssuch as ticketing issues luggage claims and special in-flight arrangementsto keep journeys seamless.
• Cross-Departmental Collaboration: Work hand-in-hand with internal airport operations and flight coordination teams to quickly resolve escalated situations.
• Precise Record Keeping: Maintain thorough compliant logs of all customer interactions feedback and resolutions within our internal CRM system.
• Ongoing Professional Development: Stay current on evolving international transit laws airline guidelines and global hospitality trends to provide the most accurate advice.

Schedule & Work Environment

• Hours: Full-time employment consisting of 40 hours per week.
• Shift Pattern: Rotational roster operating Monday through Sunday between the hours of 07:00 and 19:00.
• Work-Life Balance: Enjoy a highly structured schedule that includes 2 designated days off per week allowing you plenty of time to enjoy the Maltese lifestyle.

Compensation and Benefits: Your Rewards

We are committed to recognizing dedication and excellence. We offer a transparent incremental compensation path designed to reward your growth and tenure over time.

Gross Monthly Salary Progression:

• Month 1 (Onboarding & Training Phase): 885.40
• Months 2 to 6 (Probationary Window): 1425.60
• Month 7 Onward (Confirmed Status): 1596.00
• Month 13 and Beyond: An upgraded base salary tier complemented by a performance-based bonus package worth 1540.00.

Additional Financial Incentives:

• Language Allowance: A dedicated premium of up to 3000 annually split and distributed across your monthly paychecks to reward your C1/C2 German skills.
• Performance Bonuses: Up to 2000 per year linked directly to meeting specific quality assurance and customer satisfaction (CSAT) benchmarks.

Wellness Perks & Career Growth:

• Fast-Track Promotion: We invest heavily in your professional future. Transparent internal advancement pathways and leadership tracks become accessible after just 6 months on the team.
• Health & Peace of Mind: Comprehensive private health and life insurance policies to ensure full protection for you and your family.
• On-Site Amenities: Take advantage of our subsidized company cafeteria discounted gym memberships and free employee parking at our Mosta facility.
• Corporate Culture: Engage in monthly social gatherings team-building events and a wide variety of exclusive employee discounts.

Working in Mosta Malta

Our headquarters are centrally located in Mosta a lively and bustling town famous for its historic Rotunda dome. Perfectly blending traditional Maltese charm with modern corporate infrastructure Mosta provides an effortless commute from any location on the island. This role gives you the ideal platform to grow your career with a global brand while continuing to enjoy the warm Mediterranean lifestyle.