German Speaking Customer Support Representative

Important: This position is open strictly to candidates who are already located in Malta. Please note that relocation support is not provided for this opportunity.

Are you a fluent German speaker currently living in Malta who is passionate about the tourism sector and dedicated to assisting others We are looking for an enthusiastic professional to join our German-Speaking Travel Support Network operating directly on the island.

In this role you will be a vital link for our passengers handling incoming inquiries via live chat email and phone. If you are a natural problem-solver who excels in a lively fast-paced setting and loves helping travelers experience seamless trips this position is the perfect next step for your career.

Core Responsibilities

As our dedicated German-speaking representative your main priority will be guiding and supporting travelers during every stage of their journey.

• Elevating Customer Care: Deliver exceptional courteous support across phone email chat and social media channels turning complex questions into positive guest experiences.
• Managing Itineraries: Handle new reservations coordinate cancellations and precisely process flight booking modifications or rescheduling requests.
• Providing Travel Insights: Act as an informed guide by updating passengers on destination details active travel warnings and international visa or customs guidelines.
• Resolving Operational Hurdles: Troubleshoot real-time travel disruptions including ticketing snags luggage inquiries and special on-board assistance requests to guarantee smooth transit.
• Cross-Functional Collaboration: Coordinate with internal departmentssuch as ground operations and flight dispatchto resolve complex or escalated issues quickly.
• Meticulous Record-Keeping: Document all passenger correspondence inquiries and resolutions within our CRM platform with high precision.
• Staying Current: Participate in recurring training workshops to stay aligned with evolving airline policies safety standards and broader travel industry trends.

Schedule & Working Hours

• Status: Full-time (40 hours weekly).
• Shift Pattern: Rotating rosters scheduled Monday through Sunday between 07:00 and 19:00 with 2 designated rest days per week.

Salary & Employee Benefits

We provide a structured transparent wage progression plan paired with an attractive corporate benefits package:

Gross Base Salary Evolution

• Month 1 (Onboarding Phase): 885.40
• Months 2 to 6 (Probationary Window): 1425.60
• Month 7 Onward (Post-Probation): 1596.00
• Month 13: An updated base salary tier combined with a performance reward framework of 1540.00.

Additional Financial Perks

• Language Premium: An extra stipend of up to 3000 annually distributed across your monthly pay slips to reward your German language expertise.
• Annual Incentives: Up to 2000 yearly awarded based on hitting specific customer satisfaction goals and quality benchmarks.

Corporate Perks & Professional Growth

• Internal Promotion: We invest in your growth. You will be eligible to apply for internal career advancement and leadership roles after just 6 months on the team.
• Health & Wellness: Comprehensive private medical and life insurance coverage along with corporate gym discounts and a subsidized on-site cafeteria.
• Daily Conveniences: Free employee parking options and a variety of corporate discounts across local retail and service providers.
• Social Calendar: Frequent team-building exercises monthly company outings and a welcoming international office culture.

About Our Location: Mosta Malta

Our modern office is situated in Mosta a centrally located Maltese town celebrated for its historic dome and vibrant local community. The neighborhood seamlessly blends historic charm with contemporary commercial conveniences ensuring an easy and accessible commute from anywhere on the island. This position allows you to build your professional skill set within a global company while enjoying the absolute best of Mediterranean island life.