German-Speaking Customer Support Agent – International Airline

Location: Mosta Malta
Work Model: Onsite
Position: Contact Centre Agent / Junior Customer Support Agent
Project: International Airline
Language: German English

We are looking for German-speaking Customer Support Agents to join our Contact Centre team in Mosta Malta supporting an international airline project.

This is a great opportunity for junior candidates who are customer-focused communicative and interested in developing their career within the customer service and aviation industry.

• Provide professional and friendly customer support via phone and other communication channels.
• Assist customers with general airline-related queries bookings changes cancellations and travel information.
• Resolve customer issues efficiently and ensure a positive customer experience.
• Provide accurate information in line with company policies and procedures.
• Handle customer requests in a professional and timely manner.
• Escalate complex issues to the appropriate department when required.
• Maintain accurate records of customer interactions.
• Meet established quality productivity and customer satisfaction targets.

• Fluent German and good English communication skills.
• Previous customer service or contact centre experience is an advantage but not required.
• Strong verbal and written communication skills.
• Customer-oriented and professional approach.
• Good problem-solving and multitasking abilities.
• Comfortable working in an onsite contact centre environment.
• Basic computer skills and the ability to learn new systems quickly.
• Willingness to work Monday to Friday according to the assigned schedule.

Monday to Friday: 09:0018:30

• Performance Bonus: 2000 per year pro-rated quarterly applicable after successful completion of the 6-month probation period.
• Language Allowance: 250 per month applicable after completion of the training period.

Important: This position is currently advertised for local candidates only.

A 2000 relocation allowance after 1 month of employment has been indicated for the project; however relocation eligibility should be confirmed before advertising this benefit as some projects are restricted to local candidates.

Current candidate requirement: Local candidates only.

• Work with a well-known international airline project.
• Develop your customer service and communication skills.
• Join a structured and supportive contact centre environment.
• Competitive salary package with additional performance and language benefits.
• Opportunity to build a long-term career in an international environment.