German Speaking Customer Advisor

Please Note: This role is only available for candidates that are based in Malta.

Are you a fluent German speaker with a genuine passion for the travel industry Do you possess a natural knack for delivering outstanding customer service If you are already based in Malta and looking for your next career step this is your opportunity to join a premier global team right here in the heart of the Mediterranean.

As a German-Speaking Travel Consultant you will play a key role in delivering exceptional stress-free travel experiences. You will join a dynamic diverse and supportive team working to assist customers across multiple communication channelsincluding phone email and chat. This role is perfect for a proactive problem-solving individual who thrives in a fast-paced rewarding environment and loves helping others navigate the exciting world of travel.

As the primary point of contact for our German-speaking travelers you will provide essential support empathy and expert guidance. Your day-to-day responsibilities will include:

• Customer Service Excellence: Providing professional courteous and high-quality service via phone email chat and social media. You will handle a wide range of inquiriesfrom simple questions to complex itinerariesalways maintaining a positive helpful attitude.
• Booking and Modifications: Assisting passengers with booking new flights as well as managing modifications cancellations and complex rescheduling requests. You will use your sharp attention to detail to ensure all changes are processed accurately.
• Travel Expertise & Guidance: Offering up-to-date guidance on destinations travel advisories and country-specific visa or customs regulations becoming a reliable source of information for anxious travelers.
• Issue Resolution: Troubleshooting and resolving unexpected travel disruptions to ensure a seamless passenger journey. This includes handling ticketing glitches luggage claims and special in-flight service requests.
• Internal Collaboration: Working closely with internal departments including airport operations and flight scheduling teams to escalate complex cases and secure rapid efficient resolutions.
• Accurate Documentation: Maintaining precise detailed and compliant records of all customer interactions feedback and solutions provided within our CRM system.
• Continuous Learning: Staying updated on evolving international travel regulations airline policies and industry trends to provide passengers with the most accurate data.

• Hours: Full-time 40 hours per week.
• Shifts: Rotational shift basis Monday to Sunday between 07:00 and 19:00.
• Roster: Enjoy a predictable schedule with 2 days off per week allowing you plenty of time to enjoy the Maltese lifestyle.

We believe in recognizing hard work and dedication. We offer a structured highly competitive compensation package designed to reward your growth and performance over time.

• 1st Month (Training Period): 885.40
• Months 2 to 6 (Probationary Period): 1425.60
• From the 7th Month (Post-Probation): 1596.00
• Following an Additional 6 Months (Month 13): You will receive a structured base salary increase alongside a performance bonus of 1540.00.

• Language Allowance: Up to 3000 annually distributed in your monthly pay checks to reward your C1/C2 German skills.
• Performance Bonuses: Up to 2000 annually tied directly to achieving specific customer satisfaction (CSAT) and key performance metrics.

• Rapid Career Growth: We are deeply invested in your professional development. Clear structured pathways for internal career progression and leadership roles are open to you after just 6 months of employment.
• Health & Peace of Mind: Comprehensive private health and life insurance coverage to ensure security for you and your family.
• On-Site Facilities: Benefit from an in-house company canteen subsidized gym packages and free on-site parking at our Mosta facility.
• Community Culture: Take part in regular monthly company events social gatherings and exclusive staff discounts.

Our office is centrally located in Mosta a vibrant and bustling town famous for its iconic Mosta Dome. Offering a perfect blend of traditional Maltese charm and modern commercial infrastructure Mosta provides easy commuting access from all corners of the island. This is a fantastic opportunity to grow your career with a global brand while continuing to enjoy the warm Mediterranean lifestyle that Malta has to offer.

If you are thrilled about the prospect of taking your language skills to the skies and redefining your career path right here in Malta select Apply Now and send over your current CV written in English!