German Contact Centre Agent – Malta

Are you already based in beautiful Malta and looking to advance your customer service career within a professional environment

We are seeking German & English-Speaking Contact Centre Agents to join our team on-site in Malta. In this role you will act as a key point of contact providing essential and high-quality support to customers while utilizing your multilingual skills daily.

• Provide essential customer support and assistance by handling inquiries effectively.
• Deliver professional clear and empathetic service to ensure high levels of customer satisfaction.
• Troubleshoot and resolve general customer queries in both German and English.
• Maintain accurate records of customer interactions within internal systems.

• Location: Must be a local candidate currently residing in Malta (Note: No relocation support is provided for this position).
• Languages: High proficiency in both German and English (written and spoken).
• Skills: Excellent communication problem-solving abilities and a strong customer-centric mindset.

• Location: On-site facilities in Malta surrounded by the vibrant culture and warm climate of the Mediterranean.
• Schedule: Monday to Friday (Enjoy your weekends completely free!).
• Working Hours: 09:00 AM to 06:30 PM.

We offer a structured financial package designed to reward your performance and tenure featuring:

• Competitive Hourly Base Salary: A progressive hourly wage structure that increases after your first month scales up significantly upon passing your probation period and continues to grow based on your performance at the 12-month and 18-month milestones.
• Language Allowance: An additional fixed monthly allowance of 250 unlocked right after you successfully complete your initial training period.
• Performance Bonus: Opportunity to earn an annual bonus of up to 2000 (pro-rated and distributed quarterly) eligible immediately upon passing your 6-month probation period.
• Full initial training provided by the company to ensure your success on the project.