Customer Care Team Leader

Industry: Services

Location: Malta

Basis: Full time - shift basis

Remuneration: Salary benefits

Main Duties:

• Handling of customers calls/messages/queries via different channels when required
• Dealing with complaints and executive complaints Ministry/PA/Managing Director/ TM when required
• Coaching and development of Customer Care agents
• Monthly calls and emails grading (quality checks)
• Checking and approving of alert back-end system
• Preparing shift rosters for the customer care agents and coaching of staff
• Managing leave absenteeism and break times of the team
• Handling of agents issues and problem solving
• Any other duties related to the job position that may be required

What skills do you need

• Ordinary level of education in Maltese and English and preferably in Mathematics
• 1 year work experience as a Customer Care Agent
• Leadership skills with strong organizational and time-management skills
• Able to think outside the box go the extra mile for customers and problem solve
• Strict attention to detail and high proficiency in MS Office applications

Eligibility to work in the EU is a must

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