Guest Service Agent

World of Business Pvt. Ltd. is a Maldivian hospitality and lifestyle company dedicated to redefining urban luxury and creating transformative experiences. With a vision to craft world-class destinations in the Maldives our portfolio is built on innovation authenticity and a deep commitment to service excellence.

Located in the vibrant heart of Hulhumalé City Manhattan Grand Hotel is an upscale urban retreat that blends contemporary elegance with the spirit of Maldivian warmth. The hotel features stylishly designed rooms and suites with panoramic views of the Indian Ocean signature restaurants offering global cuisines and versatile spaces for meetings events and celebrations. As one of Hulhumalés most anticipated hotel openings Manhattan Grand Hotel is set to become the preferred choice for business travelers holidaymakers and city dwellers seeking sophistication comfort and peace of mind.

We are currently seeking a Guest Service Agent (Receptionist) to join our pre-opening team at Manhattan Grand Hotel. This role is often the first and last point of contact for our guests responsible for delivering warm efficient and personalised service at every stage of the guest journey from arrival through to departure.

Key Responsibilities:

• Welcome guests warmly and manage the check-in and check-out process accurately and efficiently.
• Handle guest reservations walk-ins and room assignments in coordination with the Reservations team.
• Respond promptly and professionally to guest enquiries requests and concerns escalating where necessary.
• Process payments billing and cash handling accurately in accordance with Hotel financial procedures.
• Provide accurate information on hotel facilities services local attractions and dining options.
• Coordinate with Housekeeping Concierge and other departments to ensure timely room readiness and guest satisfaction.
• Maintain accurate guest records and update profiles in the Property Management System (PMS).
• Support VIP arrivals group check-ins and special guest requests with attention to detail.
• Ensure compliance with the Hotels brand standards grooming guidelines and Standard Operating Procedures.
• Handle emergency procedures including fire alarms and evacuations in line with Hotel protocols.

To excel in this role you should have:

• Minimum 12 years of experience as a Guest Service Agent Receptionist or Front Desk Agent preferably within an upscale or luxury hospitality environment.
• Strong knowledge of Front Office operations and reservation processes.
• Working knowledge of Opera PMS or similar property management systems will be considered an advantage.
• Excellent communication skills in English; additional languages will be considered an advantage.
• A warm guest-focused personality with a genuine passion for hospitality.
• Strong attention to detail particularly in billing cash handling and guest record accuracy.
• Ability to multitask and remain composed in a fast-paced guest-facing environment.
• Flexibility to work rotating shifts including nights weekends and public holidays as required.

At Manhattan Grand Hotel we believe that our colleagues are our greatest strength. We are committed to building a workplace that is inspiring supportive and rewarding. Our benefits include:

• Competitive salary and performance-based incentives.
• Paid annual leave and public holidays.
• Healthcare benefits and wellness programs.
• Opportunities for professional growth through training and development.
• Career pathways within World of Business Pvt. Ltd.s expanding portfolio.
• Colleague discounts on hotel services dining and stays.
• A collaborative and inclusive work culture where your ideas are valued.

If you take pride in creating genuine first impressions and delivering warmth efficiency and care in every guest interaction we invite you to join our pre-opening team. Help us build a Front Office culture of excellence as Manhattan Grand Hotel opens its doors to the world.