Front Office Supervisor

World of Business Pvt. Ltd. is a Maldivian hospitality and lifestyle company dedicated to redefining urban luxury and creating transformative experiences. With a vision to craft world-class destinations in the Maldives our portfolio is built on innovation authenticity and a deep commitment to service excellence.

Located in the vibrant heart of Hulhumalé City Manhattan Grand Hotel is an upscale urban retreat that blends contemporary elegance with the spirit of Maldivian warmth. The hotel features stylishly designed rooms and suites with panoramic views of the Indian Ocean signature restaurants offering global cuisines and versatile spaces for meetings events and celebrations. As one of Hulhumalés most anticipated hotel openings Manhattan Grand Hotel is set to become the preferred choice for business travelers holidaymakers and city dwellers seeking sophistication comfort and peace of mind.

We are currently seeking a Front Office Supervisor to join our pre-opening team at Manhattan Grand Hotel. This role is responsible for overseeing the daily operations of the Front Desk ensuring seamless check-in and check-out experiences and leading the front office team in delivering warm efficient and personalised service that reflects the hotels brand promise from the very first guest interaction.

Key Responsibilities:

• Supervise the daily operations of the Front Desk ensuring smooth check-in check-out and guest arrival/departure experiences.
• Lead coach and motivate Front Office colleagues to consistently deliver warm professional and personalised guest service.
• Monitor room inventory availability and rate accuracy in coordination with Reservations and Revenue teams.
• Handle guest complaints special requests and service recovery situations promptly calmly and with full ownership.
• Ensure accurate cash handling billing and end-of-shift reconciliation in accordance with Hotel financial procedures.
• Coordinate closely with Housekeeping Concierge and other departments to ensure timely room readiness and guest satisfaction.
• Conduct daily briefings prepare duty rosters and ensure adequate shift coverage at all times.
• Ensure compliance with the Hotels brand standards grooming guidelines and Standard Operating Procedures.
• Support the Front Office Manager/Duty Manager in emergency procedures VIP handling and high-occupancy operations.

To excel in this role you should have:

• Minimum 23 years of experience in a Front Office supervisory or senior agent role preferably within an upscale or luxury hospitality environment.
• Strong knowledge of Front Office operations PMS systems and hotel reservation processes.
• Proven ability to lead train and motivate a team in a fast-paced guest-facing environment.
• Excellent problem-solving skills with the ability to remain calm and composed under pressure.
• Outstanding communication and interpersonal skills with a genuine passion for guest service.
• Strong attention to detail particularly in billing cash handling and guest record accuracy.
• Working knowledge of Opera PMS or similar property management systems will be considered an advantage.
• Flexibility to work rotating shifts including nights weekends and public holidays as required.

At Manhattan Grand Hotel we believe that our colleagues are our greatest strength. We are committed to building a workplace that is inspiring supportive and rewarding. Our benefits include:

• Competitive salary and performance-based incentives.
• Paid annual leave and public holidays.
• Healthcare benefits and wellness programs.
• Opportunities for professional growth through training and development.
• Career pathways within World of Business Pvt. Ltd.s expanding portfolio.
• Colleague discounts on hotel services dining and stays.
• A collaborative and inclusive work culture where your ideas are valued.

If you take pride in creating first and lasting impressions leading with warmth and ensuring every guest feels welcomed from the moment they arrive we invite you to join our pre-opening team. Help us build a Front Office culture of excellence as Manhattan Grand Hotel opens its doors to the world.