Duty Manager

World of Business Pvt. Ltd. is a Maldivian hospitality and lifestyle company dedicated to redefining urban luxury and creating transformative experiences. With a vision to craft world-class destinations in the Maldives our portfolio is built on innovation authenticity and a deep commitment to service excellence.

Located in the vibrant heart of Hulhumalé City Manhattan Grand Hotel is an upscale urban retreat that blends contemporary elegance with the spirit of Maldivian warmth. The hotel features stylishly designed rooms and suites with panoramic views of the Indian Ocean signature restaurants offering global cuisines and versatile spaces for meetings events and celebrations. As one of Hulhumalés most anticipated hotel openings Manhattan Grand Hotel is set to become the preferred choice for business travelers holidaymakers and city dwellers seeking sophistication comfort and peace of mind.

We are currently seeking a Front Office Duty Manager to join our pre-opening team at Manhattan Grand Hotel. This role holds overall responsibility for the smooth running of hotel operations during assigned shifts acting as the senior point of authority and guest contact when hotel leadership is off-site while ensuring the Front Office team consistently delivers service that reflects the hotels brand promise.

Key Responsibilities:

• Act as the senior Manager-on-Duty during assigned shifts holding overall responsibility for hotel operations guest experience and colleague conduct.
• Oversee Front Office Concierge and Guest Services operations ensuring efficient check-in check-out and guest handling at all times.
• Handle escalated guest complaints service recovery and complex requests with professionalism discretion and full ownership.
• Lead the response to operational emergencies including medical incidents fire alarms security concerns and evacuations in line with Hotel emergency procedures.
• Conduct regular property walks across guest and public areas to ensure brand safety and presentation standards are upheld.
• Coordinate cross-departmentally with Housekeeping Security Engineering and F&B to resolve operational issues in real time.
• Review and authorise Front Office transactions rate overrides discrepancies and billing exceptions within delegated authority limits.
• Supervise coach and support Front Office and Duty team colleagues ensuring adequate coverage and performance standards during each shift.
• Prepare shift handover reports and communicate significant incidents VIP movements and operational matters to senior management.
• Ensure compliance with the Hotels brand standards health and safety regulations and Standard Operating Procedures at all times.

To excel in this role you should have:

• Minimum 34 years of experience in a Front Office or Duty Management role preferably within an upscale or luxury hospitality environment with prior pre-opening experience considered an advantage.
• Strong knowledge of Front Office operations hotel-wide service standards and crisis/emergency management procedures.
• Proven leadership ability with experience managing multi-departmental teams during live operations.
• Excellent decision-making and problem-solving skills with the ability to remain calm and authoritative under pressure.
• Outstanding communication interpersonal and guest-recovery skills.
• Working knowledge of Opera PMS or similar property management systems.
• Sound understanding of hotel financial controls billing procedures and authorisation limits.
• Flexibility to work rotating shifts including nights weekends and public holidays with availability to act as Manager-on-Duty as required.

At Manhattan Grand Hotel we believe that our colleagues are our greatest strength. We are committed to building a workplace that is inspiring supportive and rewarding. Our benefits include:

• Competitive salary and performance-based incentives.
• Paid annual leave and public holidays.
• Healthcare benefits and wellness programs.
• Opportunities for professional growth through training and development.
• Career pathways within World of Business Pvt. Ltd.s expanding portfolio.
• Colleague discounts on hotel services dining and stays.
• A collaborative and inclusive work culture where your ideas are valued.

If you lead with authority composure and genuine care for both guests and colleagues we invite you to join our pre-opening team. Help us set the standard for operational excellence as Manhattan Grand Hotel opens its doors to the world.