Concierge

World of Business Pvt. Ltd. is a Maldivian hospitality and lifestyle company dedicated to redefining urban luxury and creating transformative experiences. With a vision to craft world-class destinations in the Maldives our portfolio is built on innovation authenticity and a deep commitment to service excellence.

Located in the vibrant heart of Hulhumalé City Manhattan Grand Hotel is an upscale urban retreat that blends contemporary elegance with the spirit of Maldivian warmth. The hotel features stylishly designed rooms and suites with panoramic views of the Indian Ocean signature restaurants offering global cuisines and versatile spaces for meetings events and celebrations. As one of Hulhumalés most anticipated hotel openings Manhattan Grand Hotel is set to become the preferred choice for business travelers holidaymakers and city dwellers seeking sophistication comfort and peace of mind.

We are currently seeking a Concierge to join our pre-opening team at Manhattan Grand Hotel. This role serves as a trusted local expert and personal ambassador for our guests curating memorable experiences and providing seamless assistance throughout their stay.

Key Responsibilities:

• Provide guests with personalised recommendations on dining sightseeing entertainment and local attractions across Malé and Hulhumalé.
• Arrange guest transportation including airport transfers taxis ferries and car rentals.
• Coordinate restaurant reservations excursion bookings spa appointments and event tickets on behalf of guests.
• Handle guest luggage requests courier services and mail/package coordination.
• Anticipate guest needs and proactively resolve requests with efficiency discretion and a genuine sense of hospitality.
• Maintain up-to-date knowledge of hotel facilities promotions and local partner services to provide accurate guidance.
• Liaise closely with Front Office Housekeeping and F&B teams to ensure seamless coordination of guest requests.
• Handle special requests VIP arrangements and unique guest occasions (celebrations honeymoons business needs) with attention to detail.
• Ensure compliance with the Hotels brand standards grooming guidelines and Standard Operating Procedures.

To excel in this role you should have:

• Minimum 2 years of experience as a Concierge Guest Relations Agent or similar guest-facing role preferably within an upscale or luxury hospitality environment.
• Strong local knowledge of Malé and Hulhumalé including dining attractions transport and services.
• Excellent communication and interpersonal skills with a warm and professional demeanour.
• Strong problem-solving skills with the ability to manage multiple guest requests simultaneously.
• A network of reliable local contacts and service providers will be considered an advantage.
• Discretion patience and a genuine passion for creating memorable guest experiences.
• Working knowledge of Opera PMS or similar property management systems will be considered an advantage.
• Flexibility to work rotating shifts including weekends and public holidays as required.

At Manhattan Grand Hotel we believe that our colleagues are our greatest strength. We are committed to building a workplace that is inspiring supportive and rewarding. Our benefits include:

• Competitive salary and performance-based incentives.
• Paid annual leave and public holidays.
• Healthcare benefits and wellness programs.
• Opportunities for professional growth through training and development.
• Career pathways within World of Business Pvt. Ltd.s expanding portfolio.
• Colleague discounts on hotel services dining and stays.
• A collaborative and inclusive work culture where your ideas are valued.

If you take pride in turning local knowledge into unforgettable guest experiences we invite you to join our pre-opening team. Help us curate moments of genuine connection as Manhattan Grand Hotel opens its doors to the world.

Ill continue producing these in the same format as we move through the manning guide. To keep pace with the remaining roles efficiently let me know if youd like me to batch through a department at a time (e.g. all Front Office roles then Housekeeping then F&B) rather than one at a time happy to work either way.