Telecom Expense Lead Specialist

The roleThe Mobile Telephony Team Manager is accountable for leading the mobile telephony/expense team and for analysing governing optimising and improving global mobile telephony services costs usage vendor performance policy compliance and role provides specialist insight into mobile billing tariffs roaming device and SIM usage supplier charges policy adherence user behaviour and cost-saving opportunities. It ensures mobile telephony remains commercially controlled operationally effective and aligned to business Mobile Telephony Team Manager will work closely with Workplace Technology Services IT Service Management and Operations Finance Procurement HR Security regional stakeholders mobile carriers managed service providers and end-user support teams to improve telecoms governance reduce waste strengthen the employee experience and ensure the team is operating with clear priorities quality standards and Accountabilities1. Team Leadership and People ManagementLead the mobile telephony/expense team to deliver consistent operational performance strong service outcomes accurate reporting and measurable cost include:Provide day-to-day leadership direction coaching and performance management for team clear team priorities service standards workload expectations and delivery a culture of accountability accuracy customer service commercial awareness and continual team capability through training knowledge sharing mentoring process guidance and practical team workload capacity risks dependencies escalations and operational team activity is measured reported and aligned to business needs cost-control objectives and employee experience regular team reviews to track service quality billing issues savings actions supplier escalations policy exceptions and improvement recruitment onboarding objective setting succession planning and performance development where required.2. Mobile Telephony Ownership and Operational GovernanceOwn the day-to-day governance and control of mobile telephony services across the global include:Maintain clear visibility of mobile services users numbers SIMs devices tariffs billing profiles and supplier mobile telephony processes are documented controlled and consistently executed across regions and support governance of mobile onboarding changes transfers suspensions cancellations and leavers mobile telephony data remains accurate complete and aligned with user cost centre regional and service as a specialist escalation point for mobile usage billing supplier policy and service control weaknesses and drive corrective actions to improve operational discipline.3. Data Analysis Insight and ReportingUse mobile telephony data to identify trends risks savings anomalies and improvement include:Conduct regular analysis of mobile usage roaming billing device SIM and tariff patterns anomalies inactive services excessive usage duplicate charges and cost clear reporting that translates complex usage and billing data into practical insight and regular reporting to IT Finance Procurement business stakeholders and service savings opportunities actions benefits exceptions and performance data quality reporting automation and dashboarding where appropriate.4. Cost Optimization and Commercial ControlDrive sustainable reduction of mobile telephony cost while protecting service quality and user include:Identify and deliver mobile cost optimization opportunities across tariffs roaming inactive lines unused services and supplier billing and usage against contracts commercial terms policy and expected service tariff reviews contract benchmarking renewal analysis and commercial improvement with Procurement and Finance to challenge incorrect charges billing errors and supplier performance practical changes to reduce avoidable spending without reducing essential service and report realized savings avoided costs and financial improvement outcomes.5. Policy Governance and ComplianceEnsure mobile telephony usage aligns with company policy and expected include:Monitor mobile usage against company policy regional requirements and approved business use policy exceptions unusual usage non-compliance and areas where controls need recommendations to improve mobile policy guidance controls and approval policy communication and ensure users understand expected usage with HR Legal Security Finance and regional teams where policy exceptions or sensitive usage issues require mobile telephony governance supports audit compliance cost control and responsible usage.6. Supplier and Vendor Management SupportSupport effective management of mobile carriers telecoms providers and managed service include:Work with mobile vendors and managed service providers to resolve billing service reporting and operational supplier performance against service expectations billing accuracy responsiveness and issue resolution supplier service reviews with data trends risks improvement actions and commercial recurring supplier issues and ensure corrective actions are tracked to procurement and commercial stakeholders with contract renewals negotiations and supplier challenge supplier reporting is accurate timely complete and aligned to Group IT requirements.7. User Education and AdoptionImprove employee awareness and responsible use of mobile telephony include:Develop and maintain user guidance training content communications and quick reference material for mobile employees on cost-effective mobile use roaming prevention policy compliance and available support targeted campaigns where usage trends show avoidable spend or repeated behavioral with support teams to ensure consistent answers are provided to common mobile telephony insight from user behavior service requests incidents and billing data to improve guidance and self-service a simple and sustainable employee experience for mobile service use.8. Continual Improvement and Service QualityDrive ongoing improvement in mobile telephony operations controls reporting and user include:Maintain a mobile telephony improvement backlog and opportunities to simplify processes improve data quality automate reporting and reduce manual improvements to mobile request workflows approval processes lifecycle controls and knowledge recurring issues and identify root causes across billing supplier performance user behaviour and support improvement actions and report progress against agreed informed on mobile telephony trends supplier capabilities regulatory considerations and emerging ResponsibilitiesThe Mobile Telephony Team Manager will:Lead and manage the mobile telephony/expense team ensuring clear priorities quality standards workload balance and delivery develop and support team members to improve capability confidence service quality data accuracy and commercial regular team performance reviews covering operational delivery billing accuracy cost optimization supplier issues user escalations and improvement and maintain operational visibility of the global mobile telephony mobile usage billing roaming tariff and supplier data to identify trends issues risks and mobile telephony cost optimization without compromising service quality or legitimate business usage against policy and recommend improvements to controls guidance and supplier management through billing challenge performance insight service reviews and issue reporting and insight for IT Finance Procurement service owners and business training content and user guidance to improve responsible mobile usage and reduce avoidable mobile service documentation process guidance and operational knowledge and drive continual improvement across mobile processes reporting automation lifecycle control and employee with Workplace Technology Services ITSMO Finance Procurement Security HR regional teams and mobile vendors. Key DeliverablesThe Mobile Telephony Team Manager will:Lead and manage the mobile telephony/expense team ensuring clear priorities quality standards workload balance and delivery develop and support team members to improve capability confidence service quality data accuracy and commercial regular team performance reviews covering operational delivery billing accuracy cost optimisation supplier issues user escalations and improvement and maintain operational visibility of the global mobile telephony mobile usage billing roaming tariff and supplier data to identify trends issues risks and mobile telephony cost optimisation without compromising service quality or legitimate business usage against policy and recommend improvements to controls guidance and supplier management through billing challenge performance insight service reviews and issue reporting and insight for IT Finance Procurement service owners and business training content and user guidance to improve responsible mobile usage and reduce avoidable mobile service documentation process guidance and operational knowledge and drive continual improvement across mobile processes reporting automation lifecycle control and employee with Workplace Technology Services ITSMO Finance Procurement Security HR regional teams and mobile ExperienceThe successful candidate should have 10years global enterprise accountability in:The Mobile Telephony Team Manager will:Lead and manage the mobile telephony/expense team ensuring clear priorities quality standards workload balance and delivery develop and support team members to improve capability confidence service quality data accuracy and commercial regular team performance reviews covering operational delivery billing accuracy cost optimisation supplier issues user escalations and improvement and maintain operational visibility of the global mobile telephony mobile usage billing roaming tariff and supplier data to identify trends issues risks and mobile telephony cost optimisation without compromising service quality or legitimate business usage against policy and recommend improvements to controls guidance and supplier management through billing challenge performance insight service reviews and issue reporting and insight for IT Finance Procurement service owners and business training content and user guidance to improve responsible mobile usage and reduce avoidable mobile service documentation process guidance and operational knowledge and drive continual improvement across mobile processes reporting automation lifecycle control and employee with Workplace Technology Services ITSMO Finance Procurement Security HR regional teams and mobile Skills and CapabilitiesStrong team leadership coaching prioritisation and performance management to create accountability while maintaining a supportive service-focused team to balance team workload operational demand stakeholder expectations and improvement analytical and data interpretation understanding of mobile telephony services carriers tariffs roaming SIMs devices and billing commercial awareness and cost optimisation attention to detail and commitment to data stakeholder management and communication to challenge suppliers and internal teams using evidence-based understanding of policy governance operational controls and service management problem-solving and root cause analysis to turn complex data into clear reporting recommendations and to manage multiple priorities and follow actions through to improvement mindset focused on simplification automation and sustainable -focused approach with a practical understanding of employee technology needs. Preferred QualificationsITIL Foundation or team leadership coaching prioritisation and performance management to create accountability while maintaining a supportive service-focused team to balance team workload operational demand stakeholder expectations and improvement analytical and data interpretation understanding of mobile telephony services carriers tariffs roaming SIMs devices and billing commercial awareness and cost optimisation attention to detail and commitment to data stakeholder management and communication to challenge suppliers and internal teams using evidence-based understanding of policy governance operational controls and service management problem-solving and root cause analysis to turn complex data into clear reporting recommendations and to manage multiple priorities and follow actions through to improvement mindset focused on simplification automation and sustainable -focused approach with a practical understanding of employee technology StakeholdersStrong team leadership coaching prioritisation and performance management to create accountability while maintaining a supportive service-focused team to balance team workload operational demand stakeholder expectations and improvement analytical and data interpretation understanding of mobile telephony services carriers tariffs roaming SIMs devices and billing commercial awareness and cost optimisation attention to detail and commitment to data stakeholder management and communication to challenge suppliers and internal teams using evidence-based understanding of policy governance operational controls and service management problem-solving and root cause analysis to turn complex data into clear reporting recommendations and to manage multiple priorities and follow actions through to improvement mindset focused on simplification automation and sustainable -focused approach with a practical understanding of employee technology needs. Measures of SuccessSuccess in this role will be measured by:Strong team leadership coaching prioritisation and performance management to create accountability while maintaining a supportive service-focused team to balance team workload operational demand stakeholder expectations and improvement analytical and data interpretation understanding of mobile telephony services carriers tariffs roaming SIMs devices and billing commercial awareness and cost optimisation attention to detail and commitment to data stakeholder management and communication to challenge suppliers and internal teams using evidence-based understanding of policy governance operational controls and service management problem-solving and root cause analysis to turn complex data into clear reporting recommendations and to manage multiple priorities and follow actions through to improvement mindset focused on simplification automation and sustainable -focused approach with a practical understanding of employee technology needs.

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