Technical Support Engineer

About the Company

Our client is a global technology solutions provider supporting enterprise customers across the financial services and transaction processing industries.

Responsibilities

We are looking for an experienced Technical Support Engineer to provide technical support for enterprise platforms across the Asia-Pacific region. This role involves incident management troubleshooting system monitoring and supporting mission-critical applications in a fast-paced production environment.

• Provide L2/L3 application support and troubleshoot production issues across enterprise systems.
  
• Investigate track and resolve incidents within agreed service levels (SLAs).
  
• Analyse system logs database records and application behaviour to identify root causes and implement fixes.
  
• Maintain accurate incident documentation knowledge base articles and operational reports.
  
• Support system monitoring maintenance and operational improvements to enhance platform performance and reliability.
  
• Collaborate with development infrastructure and support teams on issue resolution and system enhancements.
  
• Participate in on-call support rotation and assist with critical issue management outside business hours when required.
  

• Degree in Computer Science Engineering or a related discipline;
  
• At least 4 to 6 years of experience in a production support environment;
  
• Experience supporting high-availability or transaction-based systems is preferred;
  
• Strong troubleshooting experience in enterprise applications and distributed systems;
  
• Familiarity with databases and backend technologies such as SQL/PLSQL Java-based applications microservices and messaging systems;
  
• Exposure to DevOps monitoring or support tools would be an advantage;
  
• Strong communication analytical and problem-solving skills;
  
• Comfortable working in high-pressure environments and managing critical incidents.
  

Employment Details

Get in touch with us

If youd like to explore this opportunity please reach out to Charmaine Tan (Regn No. R1102130) for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

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