Production Manager

Own and lead Finished Goods Quality & Packing (FQAP) operations to ensure timely and quality-compliant shipment of finished media to HDD operations consistently meeting or exceeding the agreed shipment plan and customer requirements. 

Provide end-to-end operational leadership covering shipment execution inventory control disposition management quality compliance people capability customer coordination and continuous improvement. 

Act as the key operational interface between FQAP Manufacturing Quality Process Engineering Planning Logistics and downstream HDD operations to proactively identify and resolve risks affecting shipment performance. 

 

Key Accountability Areas 

• Shipment Plan Achievement: Ensure FQAP consistently supports and meets HDD shipment commitments. 

• Inventory Health: Maintain effective control of On-Hold and shippable inventory including aging management. 

• Disposition Closure: Drive timely disposition decisions and execution of disposition actions. 

• Quality Performance: Ensure FQAP Quality Objectives and applicable quality KPIs are achieved. 

• People Capability: Ensure Coordinators Technicians and Operators are trained certified competent and compliant with SOP requirements. 

• IMS & RBA Compliance: Maintain operational compliance and audit readiness. 

• Customer/Technical Support: Ensure OCK Thailand and other external partners meet defined technical and quality requirements. 

• Continuous Improvement: Drive improvement and error-proofing initiatives that strengthen operational reliability and reduce risk. 

• Risk & Escalation Management: Proactively identify and escalate issues that may affect shipment quality inventory or customer commitments. 

Key Responsibilities 

1. Shipment Plan & Operational Execution 

• Lead daily FQAP operations to ensure shipment commitments to HDD are achieved safely accurately and on time. 

• Monitor shipment plan inventory availability shipment readiness and operational constraints to identify potential gaps and risks. 

• Proactively escalate and coordinate recovery actions for any foreseen or actual shipment risks ensuring appropriate containment and recovery plans are established. 

• Attend daily manufacturing meetings and present key FQAP performance indicators including shipment status inventory readiness retest support disposition status and critical operational issues. 

• Coordinate cross-functional resources to support urgent shipment requirements and minimize impact to production and customer commitments. 

2. On-Hold Inventory & Disposition Management 

• Drive the end-to-end disposition of On-Hold inventory working closely with Process Owners Quality Engineering and other stakeholders to ensure timely decisions and closure. 

• Actively follow up with process owners on aging On-Hold inventory and remove barriers preventing timely disposition. 

• Drive execution of approved dispositions including controlled shipment retest sorting rework return-to-source and other disposition activities. 

• Monitor disposition progress and provide escalation where delays may impact inventory health shipment capability or business objectives. 

• Establish effective tracking and follow-up mechanisms to prevent excessive aging of On-Hold inventory. 

3. Shippable Inventory & Aging Control 

• Monitor shippable inventory aging and ensure inventory remains within defined aging requirements and business targets. 

• Identify aging-risk inventory and drive timely actions with relevant stakeholders to prevent inventory from exceeding established limits. 

• Review inventory trends and develop appropriate recovery actions for aged or at-risk material. 

• Ensure effective inventory prioritization to support shipment requirements while maintaining inventory quality and compliance. 

4. People & Workforce Management 

• Lead and manage a team comprising Coordinators Technicians and Operators to ensure effective execution of FQAP operations. 

• Establish workforce capability through structured training certification qualification and competency management. 

• Ensure employees understand and consistently comply with applicable SOPs work instructions quality requirements safety requirements and operational controls. 

• Monitor team performance identify capability gaps and drive appropriate training and development actions. 

• Promote a culture of ownership discipline quality awareness continuous improvement and operational excellence. 

5. Quality Management & IMS Compliance 

• Ensure FQAP operations maintain compliance with applicable Integrated Management System (IMS) requirements procedures standards and internal controls. 

• Drive implementation and sustainability of applicable Quality Environmental Safety Business Continuity and Responsible Business Alliance (RBA) requirements within FQAP. 

• Ensure operational processes are audit-ready with appropriate documentation records controls and supporting evidence. 

• Support internal and external audits and drive timely closure of audit findings and improvement opportunities. 

• Ensure operational practices are aligned with company policies customer requirements and applicable regulatory/compliance expectations. 

6. Quality Objectives & Performance Management 

• Own and manage FQAP Quality Objectives ensuring defined targets are clearly communicated monitored and achieved. 

• Establish appropriate action plans and countermeasures for objectives that are at risk of missing target. 

• Maintain objective evidence and supporting records demonstrating achievement and sustainability of Quality Objectives. 

• Review performance trends and drive corrective and preventive actions where required. 

• Ensure FQAP performance remains aligned with overall site and business quality objectives. 

7. Continuous Improvement & Error-Proofing 

• Identify operational gaps recurring issues and process risks and lead continuous improvement initiatives to improve FQAP performance. 

• Drive error-proofing / mistake-proofing (Poka-Yoke) initiatives to prevent human and process-related errors. 

• Lead improvement activities related to shipment accuracy packaging quality inventory control operational efficiency and process reliability. 

• Utilize data trend analysis root-cause analysis and cross-functional collaboration to develop sustainable solutions. 

• Promote a continuous improvement culture within the FQAP organization. 

8. Technical Coordination 

• Act as Technical Coordinator for Business Partners the appointed packaging and cassette collection partners supporting HDD operations in Thailand. 

• Serve as the primary technical interface between FQAP and Business Partner for packaging and cassette quality requirements. 

• Ensure OCK Thailand understands and consistently follows established accept/reject criteria quality specifications handling requirements and customer expectations. 

• Monitor quality performance and address non-conformances or recurring issues through structured follow-up and corrective actions. 

• Coordinate with relevant stakeholders to resolve technical and quality issues affecting packaging material flow and HDD shipment readiness. 

• Support continuous improvement initiatives with Business Partner to improve packaging quality and reduce customer-impacting issues. 

9. Packaging Quality & Customer Issue Management 

• Drive and support improvement activities related to loose bag packaging integrity cassette condition and other shipment-related quality issues. 

• Investigate recurring packaging-related issues and coordinate cross-functional corrective actions. 

• Ensure effective containment and escalation of issues that have potential customer or shipment impact. 

• Support implementation and sustainability of corrective actions through appropriate monitoring and verification. 

10. Cross-Functional Leadership & Communication 

• Serve as a key FQAP representative in daily manufacturing and cross-functional operational meetings. 

• Provide clear and timely communication on shipment performance inventory risks disposition status retest requirements quality concerns and recovery actions. 

• Coordinate effectively with Manufacturing Quality Engineering Planning Logistics and Process Owners to resolve operational constraints. 

• Escalate critical issues to management with clear problem statement business impact risk assessment and recovery plan. 

• Drive accountability across stakeholders to ensure agreed actions are completed within committed timelines.

Qualifications :

Required :

• Bachelors degree in Engineering (Mechanical Electrical Manufacturing or related field)
• Minimum 810 years of manufacturing/operations experience with at least 35 years in a managerial role
• Experience in HDD semiconductor electronics or high-volume precision manufacturing preferred

Skills :

• Strong knowledge of Lean Manufacturing Six Sigma Kaizen 5S
• Proficiency in production planning systems (SAP MES or equivalent)

Preferred :

• Excellent leadership and people management skills
• Strong analytical and problem-solving abilities
• Effective cross-functional communication and stakeholder management
• Ability to work in a fast-paced high-pressure environment
• Fluent in English; Bahasa Malaysia is an advantage

Additional Information :

WD thrives on the power and potential of diversity. As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution.

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Remote Work :

No

Employment Type :

Full-time