Merchandiser

Sell products/services to meet sales targets for the assigned business/territory and overall business objectives.

• Assist management in managing daily operational expenses in relation to the operating budget.
• Implement action plans (e.g. making regular calls/visits taking orders etc.) to achieve sales targets for the assigned business/territory.
• Track individual and team progress against key performance indicators and sales plans. Prioritize and review daily sales activities.
• Conduct sales activities for the assigned business/territory including product portfolio management introducing marketing plans order-taking and preparing in-store marketing and merchandising displays.
• Prepare quotations proposals and contracts for sales agreements.
• Report on competitor activities and products.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in the appropriate customer relationship management database.
• Coordinate continuous improvement activities to enhance the sales process sales plans customer satisfaction etc. Track and ensure payments are collected from customers.
• Investigate resolve and record customer issues and provide advice on follow-up actions.
• Respond to customer orders and inquiries and inform them about promotions and new products.
• Work with relevant departments to ensure timely product deliveries. Assist in maintaining close and positive business relationships.

• SPM or equivalent qualification
• Good working knowledge with at least 1-2 years of experience in a similar role and understanding of the industry/market/competitors/customers.
• Good working knowledge of the assigned territory/products/services and sales skills.
• Skilled in communication and negotiation.
• Basic skills in research and analysis.
• Proficient in Microsoft Office (e.g. Excel Word and PowerPoint).
• Fluent in both Malay and English (spoken and written).

At DKSH we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability collaboration and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Merchandising.

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