Merchandiser

Job Summary

Sell products/services to meet sales targets for the assigned business/territory and overall business objectives.

General Responsibilities:

• Assist management in managing daily operational expenses in relation to the operating budget.
• Implement action plans (e.g. making regular calls/visits taking orders etc.) to achieve sales targets for the assigned business/territory.
• Track individual and team progress against key performance indicators and sales plans. Prioritize and review daily sales activities.
• Conduct sales activities for the assigned business/territory including product portfolio management introducing marketing plans order-taking and preparing in-store marketing and merchandising displays.
• Prepare quotations proposals and contracts for sales agreements.
• Report on competitor activities and products.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in the appropriate customer relationship management database.
• Coordinate continuous improvement activities to enhance the sales process sales plans customer satisfaction etc. Track and ensure payments are collected from customers.
• Investigate resolve and record customer issues and provide advice on follow-up actions.
• Respond to customer orders and inquiries and inform them about promotions and new products.
• Work with relevant departments to ensure timely product deliveries. Assist in maintaining close and positive business relationships.

Skills and Knowledge:

• Good working knowledge with at least 1-2 years of experience in a similar role and understanding of the industry/market/competitors/customers.
• Good working knowledge of the assigned territory/products/services and sales skills.
• Skilled in communication and negotiation.
• Basic skills in research and analysis.
• Proficient in Microsoft Office (e.g. Excel Word and PowerPoint).
• Fluent in both Malay and English (spoken and written).

Education:

• SPM or equivalent qualification.