Internship for Front Office
Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Posted on:
Vacancies:
Job Summary
- Learn to ensure a smooth and efficient experience delivered to all guests at registration during their stay and at check out.
- Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation.
- Learn to attend to all incoming calls in a professional and polite manner constantly striving to provide Total Customer Satisfaction.
- To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex.
- Learn to ensure accuracy of reservations in respect of depositing information billing/credit details VIP/Guest special requests room rates and guest information.
- Ensure procedures are followed (regarding guest transportation luggage collection and storage) and guest confidentiality.
- Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
- Work together with trust so that colleagues and management meet the goals of the department/Hotel.
- Take responsibility to ensure all required tasks are completed accurately and within given time frames.
Qualifications :
- Eligibility (Malaysia): Candidates must have the legal right to undertake an internship in Malaysia from the start date. No visa/work permit sponsorship available.
- Currently enrolled in a Hospitality School or a Business School.
- Strong social and communication skills to build valued relationships.
- Proactive enthusiastic and detail-oriented.
- Excellent command of English; other language is a plus.
- Eager to learn (no prior specialization required).
- Available for at least 6 months 6 days/week 45 hours/week.
Additional Information :
Your team and working environment:
In 1-2 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
