Front Office Manager

Front Office Operation

• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
• Liaise with Finance Department to ensure that credit procedures are properly carried out
• Analyze market trend review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
• Coordinate and monitor major group movements for meetings and conferences and ensure that action plans cover all areas of operations handling
• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times
• Develop conduct maintain all staff training programs for team members focusing on their development needs providing them with new skills to meet the changing needs of the business
• Maintain complete knowledge of all food & beverage services outlets and hotel services/features
• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings meetings and trainings as assigned by management

Qualifications :

Knowledge and Experience

• Minimum 5 years of relevant experience in a similar capacity
• Excellent reading writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel Word & PowerPoint. Opera Cloud

Competencies

• Strong leadership interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task work well in stressful & high-pressure situations
• A team player & builder

Remote Work :

No

Employment Type :

Full-time