Business Support Anayst

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Pall Corporation one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

As a global leader in high-tech filtration separation and purification Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse global customer needs across a wide range of applications to advance health safety and environmentally responsible technologies. From airplane engines to hydraulic systems scotch to smartphones OLED screens to papereveryday Pall is there helping protect critical operating assets improve product quality minimize emissions and waste and safeguard health. For the exponentially curious Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery determination and innovation.

Learn about the Danaher Business System which makes everything possible.

The Business Support Specialist is responsible for direct communication with the customer and various departments within the business to support end-to-end customer master process service order and portal this role you can grow into a subject matter expert whilst improving your knowledge of international business.

This position reports to the Customer Service Team Leader and is part of KL Customer Service team located in the Petaling Jaya office and will be an on-site role.

In this role you will have the opportunity to:

• Manage customer and internal stakeholder queries including complex or high-intensity cases while ensuring customer and stakeholder satisfaction in line with business guidelines and stipulated service level agreements (SLAs).
• Collaborate and communicate across functional teams such as sales finance distribution and manufacturing to support customer requirements while adhering to the standard work and guidelines given; Support business performance by contributing to continuous improvement and Kaizen initiatives.
• Investigate and resolve order-related issues and customer disputes including the processing of credit and debit notes.

The essential requirements of the job include:

• To have order management or supply chain knowledge dealing with order enquiries customer complaints and returns.
• Strong computer literacy with foundational Microsoft Office skills particularly intermediate-level Excel proficiency along with strong English proficiency.
• Excellent customer service and stakeholder management skills with proven problem-solving abilities and the ability to work effectively in a fast-paced cross-functional environment involving Sales Logistics Supply Planning Material Master IT and other teams across regions.

It would be a plus if you also possess previous experience in:

• ERP knowledge with SAP in end-to-end order management customer master or any portals such ARIBA Tungsten or E-commerce.
• Enquiry management knowledge using Salesforce (SFDC).
• Professional diploma/degree or equivalent years of experience.

Pall Corporation a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

This job is also eligible for bonus/incentive pay.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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